Response from the owner - 11 months ago
Thank you for your comments. We are sorry to hear that you were disappointed by your lodging experience. We'll be sharing your comments with the lodging team so that they can use this information for improving guest experience. Just so you know, the villas are individually owned and decorated. If you would like to message firstname.lastname@example.org with which villa you stayed in, we can share your thoughts with the owners so that they can consider upgrades. We do hope that you will consider visiting again in the future.