Profile

Cover photo
John Knight
Worked at Verizon Wireless
Attended El Modena High School
125 followers|14,947 views
AboutPosts

Stream

John Knight

Shared publicly  - 
 
Too often this is true
1
Add a comment...

John Knight

Shared publicly  - 
 
There are two kinds of, "I'm sorry." The first kind is the apology of responsibility, of blame and of litigation. It is the four-year old saying to his brother, "I'm sorry I hit you in the face." And it is...
1
Add a comment...

John Knight

Shared publicly  - 
 
Great article, LOVE IT! #custserv  
Michael Maoz VP Distinguished Analyst 13 years at Gartner 26 years IT industry. Michael Maoz is a research vice president and distinguished analyst in Gartner Research. His research focuses on CRM and customer-centric Web strategies. Mr. Maoz is the research leader for both the customer service ...
1
Add a comment...

John Knight

Shared publicly  - 
 
Me and Gus
1
Add a comment...

John Knight

Shared publicly  - 
1
Add a comment...

John Knight

Shared publicly  - 
 
KLM is truly showing how Customer Service in the Social space can be done, well done! #custserv  
1
Kim Zebor's profile photo
 
They seem like they've "gotten" it for awhile now. 
Add a comment...
Have him in circles
125 people
Md Ameer's profile photo
Makoto Andysix's profile photo
Andrew Robulack's profile photo
Eric Goldberg's profile photo
Cherry Iris's profile photo
Brandon Black's profile photo
Robert C Stern's profile photo
Rose Ann Hettinger's profile photo
Michelle Smith's profile photo

John Knight

Shared publicly  - 
 
Love it! #custserv  
Customer service is difficult, expensive and unpredictable. But it's a mistake to assume that any particular example is automatically either good or bad. A company might spend almost nothing on customer service but still succeed in reaching its goals. Customer...
1
Add a comment...

John Knight

Shared publicly  - 
 
My latest and long overdue blog post. #CRM #custserv 
A lot is written about how brands need to "personalize service" and I agree, but what some (I think) forget to understand is that that is really hard to do. Yes, CRM is a must now and in the future...
1
Add a comment...

John Knight

Shared publicly  - 
 
Love it!
Non-obvious actions taken in obvious moments, difficult decisions that might be easier to avoid, responses instead of reactions, and most of all, the choices we make when it doesn't even seem like we have a choice--all of these, taken together,...
1
Add a comment...

John Knight

Shared publicly  - 
 
Looking for Holiday cards? Hunger Intervention Program has some Awesome ones for you! For $10 you get 8 cards/envelopes, all for a Great cause.
Drive
HIP 2014 Holiday Card Order FormThis holiday season, share with friends and family the fun and important work you are doing to end hunger. For a donation of $10, you'll receive 8 cards and envelopes. Cards are 4.5"x6.25" and on the inside include a HIP recipe and plenty of room for your holiday message. All card requests will be available for pick up at HIP the first week of December. Please note this is not a tax-deductible donation. The donation covers the cost of desi...
1
Add a comment...

John Knight

Shared publicly  - 
 
Super AWESOME!
After wearing prosthetics all his life, 9-year-old Aidan Robinson has designed one that fits a Wii controller and screws on a Super Soaker.
1
Add a comment...

John Knight

Shared publicly  - 
 
Super Cool!
Exploration of the Planet Mars - missions, videos, images and information
1
Add a comment...
People
Have him in circles
125 people
Md Ameer's profile photo
Makoto Andysix's profile photo
Andrew Robulack's profile photo
Eric Goldberg's profile photo
Cherry Iris's profile photo
Brandon Black's profile photo
Robert C Stern's profile photo
Rose Ann Hettinger's profile photo
Michelle Smith's profile photo
Education
  • El Modena High School
Links
Other profiles
Story
Tagline
Human, Son, Brother, Husband, Father.
Introduction
Love: life, my son, Apple, gadgets, hoops, social and Del Taco. Thirsty since '71.  http://about.me/jnoche
Work
Occupation
Social Media Strategy
Employment
  • Verizon Wireless
    1990 - 2014
Basic Information
Gender
Male