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Halley Van Muyen
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This doesn’t happen often by I actually have to complain about management in this scenario. My girlfriends and I went to La Fabrique Bistro on a recommendation from a friend. We ordered Beet Salad, Beef Tartar and the Gnocci Salmon. Red and white wine, and the french toast for dessert. The beet salad, beef and dessert were remarkable and the wine was reasonably priced. The salmon, however, had a very distinctly fishy taste to it and neither myself, nor my two girlfriends found it at all appetizing. Given that we were only in Montreal for one night, we certainly didn’t want to risk salmon that was off, so we left the vast majority of it untouched. The waitress offered to have it cooked more which, I am assuming, she thought would help with the fishy flavour as it was a rare salmon, but the taste just wasn’t quite right and when something begins tasting like fish that is a little bit off, it kills the desire to go back and try it again. As we are all sushi lovers the salmon, in our opinion, was off, as we are familiar with raw/rare fish. So we politely declined and she removed the dish. We weren’t upset at all, just continued on with our dining experience. The salmon was not removed from our bill. When we asked as to why it was left on, the response from our waitress was “You still pay for the food even if the taste isn’t to your liking.” We insisted it didn’t have to do with the overall taste of the dish, it had to do strictly with the salmon as we felt something was off. She said she would speak with her manager. When she returned they had reduced the cost of the salmon dish by half and she noted that her manager would not take it completely off the bill as “she didn’t want to loose money on a dish that had nothing wrong with it”. We paid out bill and left. I guess my final comments are that it is surprising for a manager to disagree when three different people at a table feel as though something is off with a dish, and to remark that their primary concern was with their bottom line. If customer satisfaction isn’t as important as your bottom line, that makes me worried where else they might be cutting corners.
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Public - 2 months ago
reviewed 2 months ago
I have been going to the Ottawa Goodtime Centre for about 7 years and the staff and service has always been excellent. I am on my third bike and can be a little high maintenance but the staff are always very patient and helpful when I need them. The accessory department is by far the largest you find in the city plus the variety of brands they carry and sizing makes it easy to find what your looking for. They have an ever changing selection of bikes so you can always find something new and interesting when you walk in the store. Plus, the rider hang out area with complementary beverages makes it a great please to stop in on a hot day. The service department has fantastic knowledge of all bikes (I'm on my third brand as well as bike), and they always reliable and do a professional job. Thanks Everyone!
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Public - a year ago
reviewed a year ago
2 reviews