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The Cheesecake Factory
American Restaurant$$
Today 11:00 am – 12:30 am
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The Mall at Green Hills 2133 Green Hills Village Dr Nashville, TN 37215
2133 Green Hills Village DriveUSTennesseeNashville37215
$$American Restaurant, Dessert Restaurant
American Restaurant
Dessert Restaurant
Caterer
Takeout Restaurant
Today 11:00 am – 12:30 am
Monday 11:00 am – 11:00 pmTuesday 11:00 am – 11:00 pmWednesday 11:00 am – 11:00 pmThursday 11:00 am – 11:00 pmFriday 11:00 am – 12:30 amSaturday 11:00 am – 12:30 amSunday 10:00 am – 11:00 pm
Menu
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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Review Summary
3.8
76 reviews
5 star
29 reviews
4 star
19 reviews
3 star
16 reviews
2 star
7 reviews
1 star
4 reviews
American chain restaurant offering sizable portions from a vast menu including signature cheesecake- Google
"And, of course, the cheesecake was heavenly."
"If you go...get the Reese's Peanut Butter Cup Cheesecake for dessert."
9 reviewers
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Rebecca Clendening
4 weeks ago
Me & my husband joined a family member for his wife's birthday to have lunch, we were not happy with the service. Together, we spent $100. Tee server did not even offer or bring any bread to snack on or to even eat with our meal. She was very slow and didn't act concerned about her customers! The restaurant was not even busy either. The food was good but more expensive than the value. This is the first time here, and I won't come back if I'm paying. Have a good day.
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Meme Sul
a month ago
Was evreythings very good . But think it isexpensive !!
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Diane Martin
2 months ago
Food is ok, Desserts, are as expected Amazing, Worth the wait. :)
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Kristen Cheung
a year ago
After waiting 1.5 hours, (as expected on a Saturday evening), the two of us were sat at a small table in the corner of the bar uncomfortably close to another couple. Our waiter, (whose name was never even divulged), approached our table in a hastily manner and greeted us with, "What's going on here"? Puzzled by his abrupt greeting we replied in confusion that we'd like to start with the Warm Crab & Artichoke dip. I understand Saturday nights are hectic and the restaurant is extremely busy, however I did not find it appropriate to hasten our dining experience due to their inability to cater to multiple parties simultaneously. As our appetizer arrived and before we even took one bite, our server came out to tell us that it was a, "23 minute ticket", and that our entrees were already prepared. He asked us if we wanted it anymore to which we declined & requested our entrees. He proceeded to take our appetizer away, then returned with it saying it was on the house. One bite in, and I see something shiny hanging off my partner's cracker. It was dimly lit so I assumed it was a cheese strand, later to discover it was a blonde hair. Neither myself, nor my partner has blonde hair. As we showed our waiter, his response was, "Good thing it was on the house". I was appalled at his response to say the least. Our entrees arrived, and were delicious as expected. Approximately mid-way through our final course I noticed what I thought was a small fly on the wall directly next to my face. I asked my partner what it was, he replied, "it's just as fly". As I blew air at it in an attempt to make it disperse, it only crawled closer and closer towards me. I ripped a piece of napkin from the bread basket and squished the bug from the wall and threw it on a used appetizer plate on our table for closer examination. To our horror, it was a baby cockroach. At this point my meal and complete dining experience at Cheesecake Factory was utterly ruined. Our server got one of the managers, Jose, and he offered us free cheesecake (which I was not sure I even wanted), and to comp our entire meal, (water, an uneaten appetizer, two half eaten entrees, and a slice of cheesecake to go). He also ensured us that the restaurant gets, "bombed" every month and that the next scheduled was the upcoming week. I understand completely that a fine establishment such as Cheesecake Factory would have such a long wait time on the busiest day of the week. With this understanding however, I am unsure as to why the staff is not properly trained, or adequate enough to accommodate these conditions. I also comprehend that poor timing, accidents, and uninvited creatures can happen. What is baffling to me is how ALL of these mishaps occurred in ONE night, to ONE dining party. I cannot imagine what that says about the restaurant as a whole. I was more disappointed than angry about the entire experience as I waited 1.5 hours for my anticipated delicious meal to be dissolved into a horrible nightmare and an empty stomach.
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Andy Sommers
2 weeks ago
Really good food in a nice environment. Its a bit pricey though but they are almost always full with a wait at dinner so that tells u alot.
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Joy Coleman
8 months ago
First thing is first, the food was really great. The strawberry lemonade was the best I've ever had. And, of course, the cheesecake was heavenly. Not to mention our server, I believe her name was Emily G, was very kind and calm towards us despite the chaos going around her. The reason I give it 3 stars is the jam-packed environment and the long wait on food. For a huge place like The Cheesecake Factory, you should be able to move your elbows a little. We were placed at a very small table, right next to the servers booth, and with two others merely a foot away. I don't mind being beside other people, but not close enough that it feels like I'm dining with them. The wait on food was a mood killer. I kept an empty stomach for this place and man, I was feeling it by the time my food had arrived. The couple next to my boyfriend and I came in after us and already had their food boxed up by the time we got ours. The food was excellent, don't get me wrong, but having to wait forever really was unfortunate. Granted we did dine in on a busy night, so I'm giving it somewhat benefit of the doubt and I'm happy we ate there.
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Michael Robinson
a month ago
Food was excellent, portions were worth the money, service was okay.
Nora Kendrick
a year ago
The food was GREAT,but the service was HORRIBLE!!! The waitress was not friendly at all, even kind of rude, and the food took forever to come out. Also, one of our appetizers never came. As I previously stated, the food was great and the ambience was wonderful. I would given this a 5 star rating if we had better service.

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