After a lengthy back and forth with Dell's enterprise support, I had to copy the tech's manager to get them to stop twiddling their thumbs, and replace the hardware that their own tests report as faulty.

But it was all worth it for the call I just got off of, where the tech ended it with, "So we can stop replying to all now. Right?"

There was such a pathetic implied "Please!" when he said it. I swear he sounded like the managers had just beat him.
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