Kindly ask, if your office, can pursue further my suffering through Cathay HQ in HongKong, below is my statemtent.
My name is Pakoa Louis, I am from Vanuatu, I was coming back from Bahrain on the 31 January, 2015 ( 01/02/2015) I was on flight Cathay Pacific Airways CX 746, but on my ticket there was no information stopping over in Dubai, once touched down in Dubai, we had information, infact it was an annoucement, as we were still seating inside the plane, they announced that this flight was canceled due to some operational problem, and they asked us to leave the plane immediately - Seriously I was traumatized, as I can see the hostesses, flight attendants running around, without talking to us in a appropriate professional manner, we leaved, the plane, the Airport service personel lead and escorted us to a new cathay counter try to arrange for a new flight to leave Dubai as soon as possible - They failed to make me board a plane to HongKong, they provide me with a very thin dinner at the MacDonald in the airport, it was between 6 pm to 7 pm I was stranded there for almost 10 + hours, until 12 midnight at this counter, then they advised me that they will escort me to this Airport Hotel, we arrived at the hotel, we waited there again at the hotel lobby until 3 am in the morning, they even failed to advise me that there is dinner, I confused because I was 3 am in the morning, and they force me to share a room with a cannadian ( Quebec ) friend, they advised us that we should be awaked by 6 am in the morning, how ridiculous is this, to catch up with this new cathay flight by 8 am, we went to that counter,I had no breakfast, they failed to provide for breakfast, they had informed us that we will boarding that same CX 746 flight again, and that same plane, to Hongkong, we boarded this plane, arrived in HongKong around 8:30
at night, they escort us to this Cathay counter and start issuing ticket and boarding pass, and they advised me that my original flight through Fiji is no longer possible I must board flight to sydney Australia, they issued me at 20:45
pm that board pass, by that time I arrived at the gate, the Cathay personel at the gate informed me that I have just missed my flight, already in 9 pm, I was very frustrated as while issuing me and changing my flight through Sydney, they have already knew very well that I was alrready late, late , late, this is a very poor service, I must say, a poor customer service please, then I was arguing with a guy at the cathay counter, then he told me that they will re-schedule me back to my original flight which is Hongkong to Fiji not sydney, then they put in this Airport hotel, it was 12 middnight in Hongkong, in the morning I had my breakfast, then skiped my lunch, as I have just realized that my luggage might gone missing, I rushed to the cathay luggages baggages desk, ask if they can assist me locate it, arround 10 am they located, it arived from Dubai, then I board Fiji Airways in HongKong to Fiji, then to Vanuatu, therefore having stated and gone all these situation, I seeking a mutual compensation of USD 10,000 $;
1 )For disturbing my continue flight in CX746 Bahrain - Dubai - Hongkong
2) No providing foods etc...
3) Forcing to divert my flight from HongKong to sydney, which failed
Note: Today I am still going through medication, I was sick in Dubai because of this
Please pay to my account stated below;
National Bank of Vanuatu Ltd
Vanuatu's Own Bank
Head Office: Rue de Paris, P.O. Box 249, Port Vila, Vanuatu
Telephone: (678) 22201 - Facsimile: (678) 27227
Your personal account information are as follows:-
Account Number : 0068263004
Account Name : Mr. Marikiki Louis Pakoa
Account Address : PMB 9017, Port Vila, Vanuatu
International Trade Finance | National Bank of Vanuatu | PO Box 249, Port Vila, Vanuatu ( +678 22201 ext 906| +678 22761 | email@example.com|<mailto:Juliet@nbv.vu|>
Below, are just first contact on FB, to cathay, they said they will come back to me in 7 to 14 days.
Kindly if you can push from your end to Cathay HQ......
Contact mobile is; 00678 5365974
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Cathay Pacific Airways Dear Mr Loui,
This it to confirm that we have received your valuable feedback pertaining your recent trip with us.
A team of experts are looking in all the details and we will revert back with our findings with 7 to 14 days. ...See More
Like · Reply · February 16 at 6:31
Pakoa Loui Indeed I was traumatissed and victimised - Please, I believe I derserve some form of monetary compensation do not ignore my suffering.......