So I just tried to get +T-Mobile
's Free Data for Life plan set up. I am a giant fan of their plans, and wanted to get a friend's tablet set up with free data.
I talked to someone (#1) online, who reassured me that I would be able to go to a store and get the plan set up.
I went to one store and talked to someone (#2), who said she couldn't see the plan in their system. I figured I'd figure it out myself, and paid her $15 for the SIM, as is customary.
I happened by another store, and figured I would see if they knew how to set it up. The rep (#3) looked, couldn't find it in their system either, but talked for a bit and then said they figured out a way to make it work. They futzed with things for a while, and then told me they had it set up but I needed to pay $15 as an activation fee. I balked, as T-Mo has never
charged me an activation fee, their website says they don't charge them, and it was clearly rung up on the register as "SIM STARTER KIT", and I'd already paid for that. He talked to his manager (#4) for a bit more and then said they could do it for free. (They were obviously grumpy that they weren't making any money for their efforts, but if they're gonna have a giant "T-Mobile" logo on their storefront and shirts, I expect them to handle T-Mobile customer service issues without charging me extra.)
On my way home, I looked at my plan. He'd set me up with the "on-demand" tablet plan, which includes no data, costs $10/mo, and claims to include a $10/mo "you also have a voice line" discount, but I couldn't find it anywhere.
So I called someone (#5) on the phone, and explained what I was trying to set up. He, too, couldn't find it in his system, and offered me the $10/mo Match Your Data plan, but I held out for the free one. He transferred me to someone (#6) in Loyalty who finally
explained how to sign up for the 200 MB plan.
The punchline, in case you're trying to do it yourself: It's not a postpaid plan, it's a prepaid plan you sign up for through the ConnectMe captive portal ON YOUR TABLET.
So I tried to do this, but it didn't work, since the store had already added the tablet to a plan.
So I fired up their live chat, got a rep (#7), and promptly closed the window by accident (^W does not do the same thing in Chrome as in a terminal).
...opened it again, got another rep (#8), who said they could actually get me the Match Your Data plan for free, but that they couldn't make it effective until next month. I said fine, and took it, and indeed, the pending change popped up in my account.
I figured I might as well double-check, so I talked to another chat rep (#9) and asked if they could push the change through any faster. They said they could, but that Match Your Data did not
actually qualify for the $10/mo "you also have a voice line" discount, so it'd be $10/mo. I finally gave up and decided that $10/mo for 4.5 GB of data was enough of a deal that I'd just pay it for my friend.
...NINE PEOPLE (ten if you count me) to get a data plan set up.