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Phil's Auto Clinic
Auto Repair Shop
Today 7:30 am – 5:30 pm
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111 N Soboba St Hemet, CA 92544, United States
111 North Soboba StreetUSCaliforniaHemet92544
Auto Repair ShopToday 7:30 am – 5:30 pm
Monday 7:30 am – 5:30 pmTuesday 7:30 am – 5:30 pmWednesday 7:30 am – 5:30 pmThursday 7:30 am – 5:30 pmFriday 7:30 am – 5:30 pmSaturday 7:30 am – 12:00 pmSunday Closed
Phil's Auto Clinic is a full-service auto repair shop with a focus on emissions repair and hybrid vehicle repair.
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Review Summary
6 reviews
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2 reviews
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1 review
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1 star
3 reviews
"If you want HONEST and COMPETENT service.....go to Phil's Auto Clinic."
"I left there with my smog cert."
"The people who don't like Phil's are stupid about cars."
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Shirley Doty
a year ago
My husband and I have been going to Phil's for over 10 years. They are excellent in both their service and knowledge. We have taken all our adult children's cars there as well and have always had great service with excellent results. The people who don't like Phil's are stupid about cars. They are used to shoddy service and incompetent mechanics. If you want HONEST and COMPETENT service.....go to Phil's Auto Clinic.
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Mark Duggan
2 years ago
The first time I took my car there they lost my keys. Then after spending thousands of dollars there on a new computer for our chrysler, it was too much trouble for the mechanic to tell me which oxygen sensor was bad so that I could replace it myself. DON'T TAKE YOUR CAR HERE. QUALITY AUTOMOTIVE ON PALM TREATS ME MUCH BETTER.
Response from the owner - 2 years ago
I'm sorry we misplaced the keys initially on this car. Though we have a keyboard and a good system of identifying keys, sometimes a technician will forget and slip the customer's keys into their pocket. While this is embarrassing and we wish it never happened, it has always been easily fixed by simply asking the technician for the keys, which is what we did and were able to give the keys to Marc. In our 28 years in business, we have misplaced keys but have never actually lost any. I have difficulty knowing just how to respond to the second complaint. We did replace the computer on this car but the request for a free diagnosis so Marc could fix it himself was made nine months after the initial work was done and was unrelated. I presume that Quality Automotive did as requested and told Marc which part to replace. They are a fellow Napa AutoCare center and I have high respect for them so I can only guess they had hoped to get the repair work. I hope it isn't too difficult to understand why we have a hard time doing free diagnosis so someone can fix a car themselves. As to the price of our parts, we do make a reasonable profit on our parts as we need to in order to keep our doors open, much like we have to charge for diagnosis in order to pay for our equipment and technician's labor and expertise. I love doing this work so much that if I could do it for free and still somehow earn a living, I would. But since I have to earn a living like most people, I can't do as Marc suggests and keep my door open.
A Google User
3 years ago
Utilizes the "bait and switch" technique to optimize sales. I called Phil's Auto Clinic and told them I had a 2004 Prius(8 years old) with 184000 miles and also had a dealer diagnostic indicating the hybrid battery was weak and on the verge of failing. I was told my hybrid battery could be repaired for $600 or $700 with some kind of limited warranty. I was having sporadic acceleration problems but drove all the way to Hemet(65 - 70 miles) and only until the last 2-3 miles did the battery finally fail. I was charged for another diagnostic of $95 and then told by Mr. Fournier that my choices were a repair for about $800 but that the repair would only last 2 weeks OR I could purchase a rebuilt battery for $2700(price includes a starter battery about $200 which they claimed I needed). I was not about to spend $800 for 2 weeks. Nor was I going to spend $2700 on a car that was worth less than $4000. Mr. Fournier who touts himself as a foremost expert on Toyota's and hybrid batteries in Southern California and an outstanding citizen of Hemet could have informed me before transporting my car to Hemet that it would not be worth the trip. I was now faced with $200-$300 in towing fees, $95 for another diagnostic and $63 in car rental for nothing. In addition I was told at the end that Phil's Auto Clinic buys used Priuses.
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Response from the owner - 2 years ago
Mel thought we should to be able to predict in advance whether or not his hybrid battery was worth salvaging, without seeing the car. While we have salvaged others with relatively the same mileage and age as his car, after doing analysis on his battery I determined that too many of the cells were weak to make it a wise choice. He would not listen to my explanation that what he was asking for was impossible. These cars are not simple and diagnosis over the phone is not a reasonable expectation. I'm sorry he felt it was "bait and switch." I think he would have been wise to let us install a reconditioned battery and have the expectation of getting another 100k out of the car.
Tiffny Brock
a year ago
I was unable to pass smog and after spending hundreds of dollars at my regular mechanic I finally contacted the Bureau of Automotive Repair and they referred me to Phil's Auto Clinic.Turns out the problem was the Mass Air Flow Sensor which I had JUST replaced at my regular mechanics but the part was defective! Dan at PAC was attentive, patient and explained what was going on with my car in a way that was easy for me to understand and as a result I learned a lot about how my car works with out even trying to. : ) I left there with my smog cert. and a smile. I certainly recommend Phil's Auto Clinic.
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Keith Meissner
4 years ago
Honest and REliable. A little bit pricey, though.
A Google User
2 years ago
The older guy is nice but the "younger" guy was an a-hole and told me to my face he wouldn't do anything if he wasn't making money on it, even though my car just needed a quick 1 hour job, he didn't want to touch my car bc there was no money in it for him. Completely overpriced and RUDE.
Response from the owner - 2 years ago
I can't respond exactly to this person as it appears he had no work done and I don't know what his/her name is. The younger guy is Bryan and he has been with us for 20 years. He is very kind and considerate as our many elderly female customers can testify. I have not known him to be rude, ever. As to the quick, one-hour job, many times things don't turn out that way. Perhaps Bryan was trying to save some unanticipated troubles. I'm sorry if he appeared rude, but this is not his manner.


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