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Brunswick Zone XL Romeoville
Bowling Alley
Today 3PM–12AM
2 followers|598,763 views
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735 Center Blvd Romeoville, IL 60446
735 Center BoulevardUSIllinoisRomeoville60446
(630) 378-2695bowlbrunswick.com
Bowling Alley, Video Arcade
Bowling Alley
Video Arcade
Bar & Grill
Event Venue
Today 3PM–12AM
Monday 3PM–12AMTuesday 3–11PMWednesday 3–11PMThursday 3–11PMFriday 2PM–1AMSaturday 11AM–2AMSunday 11AM–12AM
Menu
Brunswick Zone XL combines everything guests love about the traditional bowling experience and adds an Extra-Large dose of family-inspired fun. XL offers laser tag, a range of arcade games, and an enhanced dining experience in an action-packed atmosphere.
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Review Summary
2.9
47 reviews
5 star
13 reviews
4 star
8 reviews
3 star
4 reviews
2 star
4 reviews
1 star
18 reviews
Bowling alley chain featuring billiards, arcade games & snacks; some locations offer laser tag.- Google
"The Sure Fit Pro Shop, Inc. The best pro shop you will ever go to!"
"They fed us concentration class food."
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Bee Feld's profile photo
Bee Feld
a month ago
I am sitting here (at a lane). It's Friday at 6:30. Brought my 2 boys here for a fun evening. I am chuckling reading the reviews and obviously noticing the same problems. There are 11 employees standing at the front desk literally doing nothing except talking to one another but yet, when I called here 30 minutes ago to find out if they had any open lanes, I got the run around on the voice prompts. Never got a real person to answer the phone. It's no wonder. They are all too busy talking to one another. Despite the fact that there are only 6 lanes in use, it still took me 20 minutes to get a simple drink. My husband and I used to come here all the time before our kids. It's such a shame how bad the service has gotten. I don't understand why management isn't concerned. If this were my business, I would be pissed.
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Tom McDermott
3 months ago
Here's the thing.. Some of you are going to read my review and visit this bowling alley anyway. I can say with certainty that you will regret not listening to what I have to say about the poor experience this bowling alley provides. Let me start by saying this is all clearly a management problem. The servers and cashiers deliver a terrible experience, but the managements lack of employee training, validation, and follow up is apparent. The servers are not attentive to the lanes whatsoever and depending on the night it's a lack of motivation or staffing. Drinks will go empty and refills will be slow if provided at all. Food will arrive cold and in one case undercooked. The bartender is sweet, but it does not compensate for her lack of skill or experience. My last straw with this Brunswick Zone was observing the manager standing in the corner of the bar watching the bartender struggle and not offering the slightest amount of help. Lanes will be open, but the cashiers move without purpose and waiting lists will form. They're lack of empathy is a concern; but yet again this falls on the managements team lack of engagement. Overall this establishment is poorly run. I can say with confidence I'll never step foot in here again unless the current leadership team is replaced. I'll end this with a friendly, "I told you so."
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Brenda Esc.
5 months ago
If I could I would give it no stars. The cashiers did NOT explain the bundles or anything and when the manager came in to see what was up she rolled her eyes at him and gave him the "they are crazy". Then we were promised drinks but they never came. When I went to the bar to check on the drinks they never got an order. Then this one lady I believe her name was Kiara or something she made us take the pitcher OURSELVES unlike the other times were they have dropped it on our lane. One lane did not have bumpers and my little sister wanted them and they did NOTHING when I told them of the problem and were rude about it. Never coming back this place sucks and they don't know how to control their costumes because we were sharing a table with a person and their stuff was every where on the table and I hate it!!!!!
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Jennifer Sickler's profile photo
Jennifer Sickler
5 months ago
The Sure Fit Pro Shop, Inc. The best pro shop you will ever go to! Great selection and service!!
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Robert Thomas
2 weeks ago
I am a guy who likes to play slots especially video slots and this place was so good before they move the slot machines to the middle of the bowling alley. I do not understand the concept of that and because of that I have not been back once. I had to come to this place at least twice a month but I will be looking for another place for slot fun.
Dionne Guthrie's profile photo
Dionne Guthrie
in the last week
Horrible customer service!!! Had one question to ask and NO ONE WOULD PICK UP THE PHONE!!!! all I heard for 10 minutes on the phone was....your call is being transferred...really!! And I see its the same problem everyone is having!! Ridiculous!
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Nancy Herrera
a month ago
The staff service here is unbelievable. Rude, ignorant and disrespectful. Took over 55min for us to get our food and by the time we received it, everything was cold. Over 2 hours for a lane! Please think twice before going to the place.
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David Ivancicts
5 months ago
The bar inside Brunswick zone was dirty unorganized and had no service. We went there to play pool and had no service at the pool table. The pool tables were poorly taken care of and the triangles were broken. I went to Brunswick zone hungry and I left hungry because nobody offered my group food service. For a bar that was pretty busy on a Friday night there was only one bartender available. I would not waste my time to go there again. So if you're reading this take my recommendation and do not waste your time at the Brunswick zone XL.
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