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Suzanne Amos
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Content editor/content strategist
Content editor/content strategist

8 followers
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UX writer = content designer?
2017 saw a flurry of interest in the new job title UX writer (see blog post ' State of UX in 2018 ' (#4 of the article) and ' What is UX writing? ') But dig into the job description for a UX writer and it sounds a bit like content designer. Content design w...
UX writer = content designer?
UX writer = content designer?
guerrilla-editor.blogspot.com
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UX writer = content designer
2017 saw a flurry of interest in the job title UX writer, in the ' State of UX in 2018 ' (#4 of the article) and ' What is UX writing? ' But dig into the job descriptions for UX writers and they sound like good, old-fashioned content designers. Google's UX ...
UX writer = content designer
UX writer = content designer
guerrilla-editor.blogspot.com
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"Mind the gap"-style simple information
If there's one thing I've learnt about content and navigation in 2 years of user testing, it's: Keep content and design simple if you want as many people as possible to understand your stuff. Let's be clear: the kind of content I'm talking about is not nove...
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The first rule of user needs: don't talk about user needs
How do you sell 'user needs' to government policy teams and subject matter experts? This year the new world of user needs (concise answers to people's questions) clashes with the old world of 100-page pdfs crafted over many months by subject matter experts....
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PDFs on websites: ditch them or keep them?
As a content format, PDFs are like marmite: some people love them, others hate them. I've created 2 graphics summarising a discussion by content strategists on LinkedIn's Content Strategy group. (Pasted here as I can't find a way to post a graphic to a Link...
PDFs on websites: ditch them or keep them?
PDFs on websites: ditch them or keep them?
guerrilla-editor.blogspot.com
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Death by leaflet: information overload
Information overload I recently watched my mum, 84, struggle through a pile of printouts and leaflets to try and make sense of a forthcoming hospital appointment. (Don't worry, of course I helped her.)  To prepare for the appointment, she needed to stop eat...
Death by leaflet: information overload
Death by leaflet: information overload
guerrilla-editor.blogspot.co.uk
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Spotting other people's mistakes - and saving lives
How good are you at spotting mistakes? You may not notice your own but you're probably good at spotting other people's. In jobs where mistakes can cause harm, it's important to find ways of avoiding them or lessening their impact. This is what I spent last ...
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Ever jumped through the Tube doors as they're closing? Yeah, me too. We're all at it. "In London we tend to think of the doors closing as a challenge not a threat," said Nick Tyler, professor of civil engineering at UCL . Tube doors cropped up in ' The art ...
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Considerate systems: the next big thing in artificial intelligence (AI)?
Has it ever struck you how inconsiderate your computer is? They flash up emails, while we're busy writing a report. They've no awareness of what we're doing and they disturb us. Be more helpful? The answer to this daily disruption could be a 'disruption man...
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Gender-inclusive software: learnable by women and men
Robert Couse Baker, creative commons licence Is your software 'gender inclusive' - is your system equally learnable and usable by men and women? This was last night's talk at  City University's Centre for Human Computer Interaction Design , for  world usabi...
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