Trying out #Blog2Page - starting a Blog about Transition - iPhone to S3:-
iPHONE4 wef 11JUN10 - I queued outside the local O2 shop to secure a 32Gb Model in Black! 24 month contract.
Much water under the TechBridge since then; changing world; rise of Google Android, etc.
Skip the 4S; iPh5 release scheduled for September 2012 :((
11MAY12 - visit to O2 Shop again to pre-order a Samsung S3 in “Pebble Blue” - my first Android!
Anchoring my suggested new contract at the higher rate I had paid for the last two months (due to an increased number of calls to mobiles) struck me as a bit opportunist, but I left that on the table, determined to find a better deal by launch day!
24MAY12 - S3 released; O2 Shop duly contacted me to say S3 available, but only in white! :((
Disappointed by corporate “we are the mighty O2” approach, as if I’d be delighted that not the model I had ordered was available!
It transpired that a certain competitor had mopped up all the available blue models before release - quite exactly why, when their brand colour is red, was intriguing, but since they conspired to “lose” my mobile number in their system when it fell out of use, despite the fact it was still in one of their handsets, I wasn’t going to return to them just to get a blue one!!
Saturday 16JUN12, surprise text from O2 first thing to say my Blue S3 had arrived!
Cloud of dust behind me en route to the O2 Shop!
Sat with Paul for over half an hour to complete the migration - excellent customer service throughout, with only a couple of minor hiccups along the way.
The first bit of good news was O2 had seen sense (and the competition?) and decided a £36pm “All In” package was more appropriate than the £46pm they had first suggested. This was in line with the “Full Monty” I had been eyeing up at T-Mobile, so was perfectly acceptable.
I had asked whether a rubberised cover was available yet - had found this to be invaluable on many occasions on the iPhone, because without it the handset was very shiny & very slippy - “No” was the response - “a slip case was available” (at £19.95!) - declined!!
I asked about any known improvements to local signal - my valley outside Stroud is very patchy, to downright poor inside the house, and always has been! We users tend to expect that there shouldn’t be any blackspots left, even outside cities & main towns, but sadly, as reinforced by experiences with calls to mobiles on the move, this is still NOT the case! All I got was a VERY corporate “not aware of any local enhancements, but constantly improving” response.
Box contents (like iPhone) were sparse - Get Started Guide, Charger cable & plug, earphones, and a handy selection of earbuds, for different shaped ears! I was tickled by the supplied
white earphones - same as Apple - why can’t they supply dark ones with dark models? I guess it keeps Third Party suppliers happy - I’ve bought several Black headsets for my Black iPhones over the four years I’ve had them. But SonyEricsson can get it right, why can’t these two?
What about unlocking the iPhone, so it’s no longer tied to O2, if that’s my choice? “Yes, but there may be a charge, check the website.”
Temporarily opted for a pay as you go SIM, for the purposes of this comparison. No problem said Paul. “Micro SIM for iPhone” it said on the package! But here the O2 system fell down - as soon as I installed the SIM, I received a “ticking off” text from O2 saying “You’ve got an iPhone but you’re not on an iPhone tariff”! That’s not appropriate when the whole migration and supply service was managed by O2!
Another one of the hiccups, left me saddened by the fact I had to make a data usage enquiry - why is this information not available in the “My Account” section of the website, I wondered? I suspect they have something to hide!
All this sort of information - “analytics” we now call it - should be accessible as part & parcel of an online account. Lots of data can be downloaded from BT for your landline & broadband accounts, so why not for mobiles?
Paul was very helpful here, he tapped a message off to his support team, who replied quite promptly, that my average usage of late had been around 290Mb per month, so the new package level of 1Gb should be more than adequate (for now!)
The final request by Paul before I left the shop was to complete a short customer service survey, for the benefit of the Shop & O2, to answer “How did we do?” Considering the fact Telefonica UK Ltd (owners of O2) are supposed to be a customer focussed technology company, it was a little surprising that I then received a subsequent text from O2 asking the self same questions!
Next time..... how does the S3 shape up on screen, apps, and radio signal?