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nem Australasia
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nem is Australasia’s leading mid-market consultancy firm with offices across Australia, New Zealand and Singapore.
nem is Australasia’s leading mid-market consultancy firm with offices across Australia, New Zealand and Singapore.

3 followers
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Consider for a moment why people choose to buy your particular product or service from your specific business. What do you think the reasons are?

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Business today is made transparent thanks and no thanks to online sentiment. Customers are relying on online reviews to make purchasing decisions. The current top 5 review sites are Google, followed by Facebook, Amazon, Yelp and TripAdvisor.

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Everyone likes to feel important. People love interactions that leave them happy, valued and understood. What’s more, people remember the interactions which reward them in this way – and they share these experiences with people they know. Delivering exceptional customer service is your key to winning and keeping your clientele.

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Among the most valuable assets of any business is a well-developed (and up-to-date) database. While many companies focus on growth through new customer acquisition, in reality it costs roughly ten times more to win business from new customers than it costs to convince previous customers to buy again.

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What if we said your expenditure per customer could be reduced by a factor of ten? What if we said this could be done with no negative impact on quality, service or customer experience? The key, as you may have guessed, is in generating repeat business.

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We all know the awkward feeling when conversation is disrupted by a brief silence. During your next meeting, wait for a pause in conversation and try to measure how long it lasts. There’s a high probability, especially amongst English speakers, it will be one or two seconds max.

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The aim of Bitcoin — as envisaged by Satoshi Nakamoto, its elusive creator (not identified) — is to provide a way to exchange tokens of value online without having to rely on centralised intermediaries, such as banks

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Instead of waiting hours for a transfer or several days for a cheque to clear, Australians will be paid in a matter of seconds, 24 hours a day, seven days a week, 365 days a year

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Meltdown and Spectre threaten the security of personal computers, mobile devices, and in the cloud. Depending on the cloud provider's infrastructure, it might be possible to steal data from other customers.

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Measuring growth - What KPI's should we track?
Part 2 lists 7 key future KPI's
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