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Jackson Mountain Homes
Cabin Rental Agency
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1662 East Pkwy Gatlinburg, TN 37738
1662 East ParkwayUSTennesseeGatlinburg37738
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Review Summary
4.7
313 reviews
5 star
255 reviews
4 star
39 reviews
3 star
6 reviews
2 star
3 reviews
1 star
10 reviews
"It was a wonderfully secluded cabin with enough room for our whole family."
"Friendly staff and was very helpful for letting us check in a day early."
"The location was the perfect proximity to Gatlinburg and the Smokey Mountains."
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Nickie Demarie's profile photo
Nickie Demarie
in the last week
We stayed in the "alone at last" cabin. March of 2016. We loved the location, the privacy and the homey feel of our cabin. Tastefully decorated and a very sweet touch to everything inside. We got married out at Serenity falls and spent our first days as a married couple there. The staff was excellent and took care of us, even with a late checking due to getting stuck in traffic. We left Lake Charles, Louisiana at 4:30 am and got into our cabin around 8:30 pm. Got stuck in a lot of traffic once we got to Tennessee. But they were great and very understanding to a tired and nervous and stressed bride and groom to be. We can say enough about home wonderful this cabin is. The special touches made it feel like home. We will be back. Though our cabin is not available this time around for our anniversary. I would tell anyone to stay in these cabins they rent. Absolutely wonderful!
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Corey Martin's profile photo
Corey Martin
2 months ago
Majestic View was amazing and true to its name. We got their around 2am and did not have a problem getting into the cabin. We were unable to see the view because it was dark. We were in awe when we woke up and the Mountains were visible from our bed. It was truly priceless views from the deck/cabin. The rates were great for what you got. Already planning to take another trip back to this cabin.
Brenda Hoersten's profile photo
Brenda Hoersten
2 months ago
I rented Gatlinburg Getaway in October 27 2016. The cabin was awesome. It was equipped with everything our family needed, from being very clean to the beautiful view. It was beautifully decorated, and with a fully equipped kitchen, We enjoyed relaxing on the porch with our coffee every morning. I will most certain recommend this cabin to anyone. Thank you so much for making our trip worry free and allowing my family to enjoy your home.
Elizabeth Ross's profile photo
Elizabeth Ross
2 months ago
This was the second time we have stayed at Jackson mountain homes. The cabins are beautiful and we have enjoyed our stays!! However, we have been woken up twice on both stays due to people blowing leaves at 8am. On our vacation, we do not particularly want to wake up to the sound of leaf blowers right in front of our cabin. We appreciate staff trying to keep the area clean, however this should not occur until atleast check out time. Thank you
Jessica Cha's profile photo
Jessica Cha
2 weeks ago
The whirlpool bathtub was broken, we called for maintenence and they came the next day while we were out. They left a note that said a plumber was called which meant they could not fix it. The next day, someone came again and left a note that the tub had been fixed. I tried it and again, it would not work. I called on our departure day to ask for a partial refund as it took them three days to not fix the tub but never received a return call. I decided to not pursue it further, just stay elsewhere in the future. We stay I the area about six times a year and have never had a problem with a cabin before. Their lack of sense of urgency or concern was troubling, especially considering the amount of money we paid. We will avoid renting a cabin represented by Jackson Mountain Homes in the future.
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SHARON ARSENAULT's profile photo
SHARON ARSENAULT
a month ago
A perfect get away for a tired mind and body. We soaked up the fresh air and beauty of the mountains from morning coffee on the deck to a sunsets and even some star gazing! We left feeling relaxed and ready to begin life in reality again... but we would rather have stayed!
K Myers's profile photo
K Myers
a month ago
I am very disappointed in this company. The fire destroyed the cabin we rented and they will not refund our money. I will never rent from this company again and neither will my family or friends! We are out $600 for our vacation! This was our vacation for the year. Yall should be ashamed of yourselves! We did not back out and we would be there if the cabin was there and they were actually allowing people in the city! I do want to let others know I'm not being insensitive. I know it has been devastating and we are praying for those involved in South Ga!
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Cecilia Sbisa's profile photo
Cecilia Sbisa
a month ago
We had a lovely Thanksgiving in Bear Essentials cabin. We were very pleased with Jackson Mountain Homes and would definitely recommend their services. As a travel agent, I am very selective in the companies I recommend. Jackson Mountain personnel are very helpful and anxious to be of service. Will book with this company again.

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