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Sarah Carr
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Female
I'm generally against giving ANY establishment 5 stars since there is always room for improvement but am comfortable doing so here because the average rating of 2.5 stars does not come close to representing the level of service I received in store, today. Upon entering the store, I was immediately greeted and checked-in by a very friendly woman who was fine just chit-chatting with me while I waited for the next available sales representative. It was a short wait... maybe 5 to 10 minutes. Rafael Gutierrez did an AMAZING job answering all of my questions... and I asked A LOT of questions. I was trying to understand all of my options and the associated costs for upgrading my Samsung S4 to a S7. Rafael pleasantly and patiently explained all of the current promos and was really just a nice guy to work with / talk to. I told him I'd been in a Verizon store the day before, shopping around, and that the Verizon sales guy basically told me I was wasting his time. Yikes, Verizon! What a stark contrast in the level of service between the 2 companies... I visited on a Wednesday around 9:30 AM -- not sure if that has anything to do with the quality of service I received. Rafael was excellent -- definitely recommend!
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Public - a month ago
reviewed a month ago
My very first visit to this location occurred mid-day on a Tuesday and paid for the red carpet package = $79. I've often wondered in quality of service improves on the weekend when there is much more business... who knows. Anyways... The staff was great -- very friendly, helpful and informative. The lady who helped me pick which package I wanted was awesome! And service was fast... I didn't have to wait long at all. Now, I'll be honest... my car was pretty dirty when I brought it in... lots of gravel on the floorboards and junk in the cup holders, etc. They did a pretty good job getting everything cleaned up but there was definitely a bit of dust left behind on my dash, as well as some soap (or whatever they use) on some of the vinyl. It was a pretty good quality clean but not excellent.
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Public - 6 months ago
reviewed 6 months ago
2 reviews
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