Response from the owner - 3 weeks ago
We are a privately owned marketing company in Branson, MO that offers reservations to many shows, attractions and approximately 60 different lodging facilities in town. We also offer discount packages that include hotel stays and show reservations bundled together. We do not advertise to be affiliated with any other entity in Branson. Because of our name, “Branson Tourism Center” we often are confused with the local Branson Chamber of Commerce, however we always clarify who we are to each individual that asks. After carefully researching our system, we have not been able to find any reservations placed under your name. Were they placed under another name? If so, we will be able to more accurately address your concerns regarding the shows you attended. As an advocate for each of our customers while they are in town, if anything does not meet the customer’s expectations, our customers can give us a call anytime and we will do everything within our ability to address those concerns and meet or exceed their expectations. We have managers on call 24/7 to be available to each customer should a need arise. Our goal is for each customer to have a seamless, memorable vacation and we are disappointed to hear that did not happen for you. Please feel free to contact Managers at Branson Tourism Center so that we can further explore your concerns.