Response from the owner - 2 months ago
We would like to first of all thank you for bringing this to our attention. We also would like to take this opportunity to sincerely apologize for any inconvenience you may have experienced while using our services. Branson Tourism Center strives to provide an excellent level of customer service to each and every one of our customers and it seems we indeed dropped the ball with your reservations. We often express the need for agents to listen to the customer’s expectations and it sounds like we were not thorough in this instance. Please know we take feedback very seriously and will be using your comments for training purposes. We would like to offer you a $50 gift card as a sign of good faith and we would welcome another opportunity to help you in planning your next Branson vacation. We will being sending your gift card via postal mail, please expect to receive it in 7-10 business days. Thank you again for your feedback. We hope to see you again very soon!