I have no problem typing a review of a good experience; I tend to stay away from typing negative reviews as I look at it as being a waste of my time and I have better things to do.
From time to time I will make an exception. I called them to pick up my riding lawnmower that hadn't been serviced in over 2 years, I figured it was time for a tune up. They came and picked it up (for a $40 charge) which was no problem as I had no way to transport it myself. 2 weeks went by and I called to check on the mower and they said that it was ready and that they would deliver it the next day. I asked how much it would be, they told me ~$200 for a belt, filter, oil change and sharpening of the blades. Fine, sounded good to me. So the next day they delivered it. I had the check already written out. I got on the mower and tried to start it up and it wouldn't turn over. I told the lady that delivered it that I expect after paying $200 for a tuneup that it purrs like a kitten, she called someone on the phone and he told her because it was cold out that it may not start… Nope, sorry try again, Then he said that the battery may have needed replaced. That is when I started to get annoyed. At no time did I get a call from A1 saying, hey your battery is shot, its going to cost you $x amount of money, do you want to replace the battery?” 9 times out of ten I would have said, yes, just go ahead and replace it. But they delivered a non working riding lawnmower and when asked why the guy on the phone said that he was trying to keep the costs down. Which is nice and everything but I didn't send it in with the intention of getting it back needing another part. So I sent it back with the lady and told them to figure it out and that I was not happy. Come to find out it WAS the battery. They replaced the battery ($52 more) and delivered it the next day. It started right up and I cut my grass for the first time of the season. The next day I was going to move the mower from my garage to the back yard and it wouldn't start, wasn't even clicking. So I took the battery out and went back to A1 and requested a refund, she tested the battery and saw that it was a dud. She said that she would be willing to give me another SPARTON battery. I said, no thank you I would just like a refund of my money. All in all they cut me a check for the battery I ended up going to batteries + and I showed them a picture of the "SPARTON" battery and they said that it was a $32 battery. (they charged me $52) So I ended up getting the top of the line SUPER EXTREME battery for $45 from Batteries plus. The last thing that didn’t sit well with me, after sending in my lawnmower and paying $200+ for a tune up I would expect it to be cleaned in some kind of way, at the very least blown down. When I got it back it still had grass all over it. I wasn’t expecting a detail job of the mower but was kind of expecting to feel like they took ‘care’ of it. Over all I would not recommend this place to anyone. I will not use their services in the future I know there are other places in GR. They may charge a little more but at the end of the day YOU GET WHAT YOU PAY FOR. I wanted them to work out because I would've had no problem calling them year after year. But my business will be going elsewhere.