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Helen Richter
52 followers -
Digital Representation
Digital Representation

52 followers
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Explaining some twitter that a lot of people just don't get...yet.
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Can you identify any of these? Please share the information in the comments
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Paying customers for a return visit - an incentive to getting it right the first time
When I consider a statement, such as “Providing positive reinforcement helps create the right atmosphere for providing great customer experiences,” it irks me to think that basic good manners often do not feature in the basics of customer service delivery. ...
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Paying customers for a return visit - an incentive to getting it right the first time
When I consider a statement, such as “Providing positive reinforcement helps create the right atmosphere for providing great customer experiences,” it irks me to think that basic good manners often do not feature in the basics of customer service delivery. ...
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Business Speak; making an effort how not to
Oh boy! Don’t you just hate it when
you finally get through to the right department in a company, only to be talked
to in ‘code’. It kind of sounds like English BUT the person who answers the
phone insists on treating you as if you have the same knowledge t...
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Business principles - to live by?
 What if we apply the same principles used in business – we
do stuff because it’s necessary where it’s most needed in a systematic way,
governed by procedures, policies, protocols, NOT RULES. We substitute the
monetary value with products and services, enfo...
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How to navigate Customer Service through collaboration
There
is no doubt that we are experiencing ‘the age of the consumer’. Research shows
that, as those responsible for service adjust to and anticipate changing
customer behaviour, business and IT staff are re-engineering end-to-end
business processes, while a...
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The Industry’s Voice
When monitoring any kind of industry, a variety of
reports are generated, ranging from overviews, to project details,
meeting-actioned memos, emails, chats…all of these, in some form or the other,
reflect the status of the industry in operation…in writing. ...
The Industry’s Voice
The Industry’s Voice
alivenliving.blogspot.com
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Gish-gallop of information
Writing in the public arena comes with responsibility…regardless of the gish -gallop we have to wade through. And this is not just aimed at bloggers – it is aimed at
everyone. Corporate writers…listen up! So you write ‘cos you get paid? And you spin it the ...
Gish-gallop of information
Gish-gallop of information
alivenliving.blogspot.com
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