Response from the owner - 3 weeks ago
I’m sorry to hear about your experience at our hospital. Admittedly, our office can get pretty busy during walk-in vaccine clinic hours. Unfortunately, offering vaccines by appointments would dramatically reduce the number of patients we could help, thereby increasing cost to our valued clients. We are, however, exploring ways to make the process more efficient.
Regarding your encounter with rude employees, please accept my apologies. At your convenience, please contact me to provide details so I can properly address this situation. As evidenced by our many positive reviews, we pride ourselves on treating customers with the courtesy and respect they deserve.
Finally, I can assure you that our staff is fully committed to the quality care of our patients. The fact that you felt otherwise is a sincere concern of mine. Again, please contact me directly so I can figure out what went wrong. It is my goal that every client knows and feels they received top-notch care for their beloved animal.
Thank you for the opportunity to improve the service we provide to our community. I look forward to hearing from you soon.