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Huthwaite Inc
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Huthwaite Inc

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Distinguishing Best in Class Sales Organizations from the Competition http://bit.ly/1PmeHVY
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Don’t Take It Personally: http://bit.ly/1IHEg3t
A call to customer service or tech support usually leaves me feeling one of two ways. I’m either relieved and appreciative that my problem was solved in an efficient and timely manner, or frustrated and annoyed that it wasn’t. On top of that, because I work in customer service training, I usually hang up the phone thinking either “That agent nailed it!” or “That company needs to pay more attention to its customer service training!” You can imagin...
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What are the types of calls coming into your contact center? http://bit.ly/1JYxMcX
Asking contact center agents to up-sell or cross-sell while interacting with customers sounds simple enough, but the reality of up or cross-selling is no...
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It's Not About You http://bit.ly/1gOj94A
Marketers and salespeople alike understand that a value proposition isn't just about the features and benefits of a particular product or service. The value proposition also includes all of the sundry elements that wrap around your product and create the total value picture for your end customer. Of course, when you sell through an indirect channel, that includes channel partners.
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3 Successful Onboarding Strategies for your Gen-Y workforce: http://bit.ly/1JYwgaL
Has your company gone out of its way to avoid hiring Gen-Y employees because you’ve found it difficult to recruit, hire and train this cohort? You’re not alone. Before you write off this generation as entitled, unmotivated, selfish and lacking communication skills, consider that often their incompatibility in the workplace has had to do more with company policies and culture than any particular deficit of this generation. When companies realize w...
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Contact Center Outsourcers face the challenge of a dynamic business model: http://bit.ly/1JYvryB
Contact Center Outsourcers -- aka business process outsourcers or BPOs-- face the challenge of a dynamic business model, one that contracts and expands daily. Requiring an agile, flexible and low cost infrastructure, a contact center outsourcer’s entire organization must be ready to respond effectively as client and customer needs evolve.  
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Some of the current best practices for field operations include the following: http://bit.ly/1IWiHwh
By now most companies recognize that field service technicians do more than troubleshoot and repair. In addition to their technical skills, they are also brand ambassadors and are integral to sales and for delivering great customer service. The challenge remains for companies to provide adequate training to maximize the potential of field service reps and not limit their abilities by relying on outdated technology.
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Let's look at some of the most essential customer service skills: http://bit.ly/1IHEg3t
A call to customer service or tech support usually leaves me feeling one of two ways. I’m either relieved and appreciative that my problem was solved in an efficient and timely manner, or frustrated and annoyed that it wasn’t. On top of that, because I work in customer service training, I usually hang up the phone thinking either “That agent nailed it!” or “That company needs to pay more attention to its customer service training!” You can imagin...
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Value of Onboarding http://bit.ly/1gODy9M
The first day of work can feel like a scene from Alice In Wonderland. You don’t know anyone. There are endless forms that don’t make a lot of sense. Everyone else seems to know exactly what they’re doing, while your head is swirling like a Mad Hatter’s tea party. A month down the road, you may still be fuzzy on processes that seem clear to everyone else. Worst case, the Queen of Hearts yells, “Off with her head!!”—and you don’t even know what you...
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Live chat has evolved so that it can now be embedded within social media content and mobile apps: http://bit.ly/1JYw4YX
Live chat is growing up. Customers have discovered its ease of use and quick response time, making this feature a critical component of customer service delivery.  An e-marketer survey found that nearly 63% of customers were more likely to return to a website that offered live chat while an ATG Global Survey found that almost 90% of customers consider live chat to be helpful. Live chat software has evolved over the years and as it becomes the mor...
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Customer Success Managers: http://bit.ly/1eJXiu3
Mapping customer life cycles is not a new concept; however, for some industry segments, particularly technology-as-service providers, being intimately aware of the customer journey wasn’t as important for success. Times are changing, though, and in a study conducted by TSIA it was found that technology providers can no longer get by on old business models that don’t include the proper staffing and training for customer life cycles.
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Contact Information
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901 N Glebe Rd Arlington, VA 22203
901 North Glebe RoadUSVirginiaArlington22203
(703) 467-3800huthwaite.com
Marketing Consultant, Market Researcher
Marketing Consultant
Market Researcher
Training Centre
Today Closed
Monday 7:00 am – 6:00 pmTuesday 7:00 am – 6:00 pmWednesday 7:00 am – 6:00 pmThursday 7:00 am – 6:00 pmFriday 7:00 am – 6:00 pmSaturday ClosedSunday Closed

Huthwaite is the world’s leading sales performance improvement organization. Founded on scientifically validated behavioral research, our methodologies—which include the internationally renowned SPIN® Selling—guarantee sales success.

Huthwaite assesses your organization's needs and develops customized sales performance improvement and coaching programs that drive real business results.

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Have them in circles
67 people
Prabhjot Singh Sood's profile photo
Bruce Flanagan's profile photo
Raymond Dettwiler's profile photo
Ron T's profile photo
James Muir's profile photo
Adam Lederman's profile photo
Sal Yanez's profile photo
Carl Spies's profile photo
Aleksander Brankov's profile photo
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