Cover photo
Richard Napier
Works at On Demand Education Ltd
Attended Aston University, Birmingham
Lives in London


Richard Napier

Investment  - 
Social Business Transformation - a must for anyone running NetSuite, CRM On Demand, Salesforce or Siebel
Buzzient on Social Business Transformation
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Richard Napier

Social Networking  - 
For those of you on Oracle CRM On Demand, NetSuite or various other platforms, Buzzient Social CRM is the perfect (financial and practical) solution to your Social Engagement Challenge
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Richard Napier

Collaboration  - 
We're running Buzzient Enterprise ( and have enjoyed and benefitted from running some Sentiment and Brand Voice Share dashboards. What industry are you in? Fancy seeing what your own company has in terms of voice share, just for education purposes? Tell us the name of your company, and of several of your competitors. We'll run some data for a few days and see what comes up. ( Note - assuming you and your competitors are visible on social media and websites)
Social media engagement tools, social media crm, social loyalty integrations, and Social analytics for the enterprise.
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Richard Napier

Social Networking  - 
How do you reach your customers and prospects? Are you fans of email marketing like or do you work in traditional ways (phone, flyers for example), or have you embraced the new media (or have your customers?)? I would be very interested to know what industries the members are in, and what tools they find work best. Would be interesting to compare communication preferences by industry / region. Most of my contact is still by email, the favored medium by a long shot despite the emergence of social media channels. Anyone else?
Elizabeth Salter's profile photo
I'm in the Accounting industry - BAS Agent/Bookkeeper. We blog on our website & use Mailchimp to send out the blog posts as well as a newsletter. We haven't been doing it lately due to time constraints but will get back into it this month. We also communicate on the various social media. Email is usually reserved for one on one contact. Except we have recently had to send out bulk notices to everyone due to the storms & floods in our area & our subsequent un-availability.
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Richard Napier

Productivity  - 
Never thought I would ever describe accounting as a pleasure, but my small business accounting is wrapped up quickly with Xero. Love the mobile app as well.
Scott Warren's profile photo
I found the same thing with +Saasu it's easier to use and provide a fresh take on the Old Desktop software. The main advantage to cloud computing is the ability to automate accounting functions with other Cloud solutions is amazing.
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Siebel CRM Instructor and Consultant since 1999, now owner of On Demand Education Ltd a specialist Service Provider for Siebel, Oracle CRM On Demand and Buzzient Social CRM products.

On Demand Education Ltd is a provider of CRM consultancy and customized training services, based in the United Kingdom, delivering services worldwide in French and English.

Our business & technical CRM skills are based on two decades of Customer Relationship Management, Enterprise Resource Planning and other Enterprise software, as consultants, technical architects, analysts and users. Our education and training expertise comes from more than 20 years of professional IT and softskills instruction in different areas such as Local Government, Financial Services and Telecommunications as well as the emerging fields of Social CRM and Media.

We pride ourselves on delivering entertaining, focussed training that motivates your staff to get results.

Bragging rights
London Triathlon, Volcano Triathlon, Alcatraz Invitational Swim, New York Marathon, Paris Marathon, NANOWRIMO
  • Aston University, Birmingham
    French and German, 1987 - 1990
Basic Information
Other names
On Demand Education Ltd
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  • Real Racing 3
CRM Education, Mentoring, Consulting Services, eLearning
  • On Demand Education Ltd
    Owner, present
  • Siebel Systems
  • Baan UK
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Paris - Belfast - Lausanne - Dallas
We have recently become owners of a stray cat who had a considerable number of health issues, both small and some absolutely not so small. The entire team at Vet4Life have been amazingly kind, patient and caring during this interesting time. Our cat is restored to health, and I congratulate the team for the level of care and attention they afford him. I like the atmosphere at the surgery and the fact that they have bright, spacious state of the art facilities just, well, makes the difference. I have no hesitation in recommending Vet4Life!
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