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I said it before and I'll say it again: Each library community is different. What may work at University X may not work at University Y. Also, this post tangentially speaks to collecting good data and effective and transparent communication of the findings.
This isn’t the first time I’ve featured this TED talk on my blog. To summarize the salient points for the purposes of this post, Gladwell talks about the epiphany of multiple “perfect” spaghetti sauces. While researchers were baffled by the feedback regarding what constituted the best sauce, it was only when the data points were clustered into groups that the realization that there were multiple answers became apparent. It’s one of the reasons we...