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Erik Post
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Basic Information
I was looking for someone to handle my winter tire changeover. I knew from calling around that Earthycars had good rates (made even better by a coupon I received in the mail), but good rates don't always equal good service. While reading the reviews, though, I saw a familiar name -- someone I trust -- had given them a great rating, so I figured I'd take a chance. I called them on Saturday, hoping they'd have some time that day. No such luck, but Adam was able to book me for the first appointment this (Tuesday) morning. It should be noted that I was expecting my tire changeover to require more than simply swapping out the tires and reprogramming the TPMS system. When I'd gotten my tires mounted previously (not by Earthycars), I was informed that I had a bad sensor, but, luckily, the place in question had exactly one left in stock, which they could install for the low, low price of $150 plus labor. Needless to say, I declined their offer, and picked up an OEM sensor of my own for significantly less. Adam was very willing to work with my replacement sensor, and, if that didn't work, would be able to offer me a new sensor for about 1/3 the cost of the other guys. But, it turns out, I didn't even need it. Adam and his crew were able to get all of my existing sensors reset without replacing a single one. And, since he didn't need to run it through his full diagnostic setup to fix it, he cut me a deal on the reprogramming. While waiting for this work to be done (which took a little under an hour, all told), I had the opportunity to overhear Adam dealing with some walk-in customers, who were looking to purchase vehicles. He handled them fairly and respectfully, listening to their vehicular and budgetary needs, making suggestions and answering questions without pushing them in any one direction. He let them know some of the advantages of purchasing from him, but in no way tried to strong-arm them into a deal. If I had been in the market for a vehicle, I would definitely have appreciated this low-pressure, customer-centric approach. All in all, it was a very pleasant experience. I will definitely consider returning to Earthycars for certain future service needs, and will absolutely keep them in mind if I ever need a quality used car.
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Public - 9 months ago
reviewed 9 months ago
1 review