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Al's Beef
Sandwich Shop$
Today 11:00 am – 10:00 pm
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This place has closed. Not true?
551 W 14th St Chicago Heights, IL 60411
551 West 14th StreetUSIllinoisChicago Heights60411
(708) 748-2333alsbeef.com
$Sandwich Shop, Italian Restaurant
Sandwich Shop
Italian Restaurant
Pizza Restaurant
Takeout Restaurant
Today 11:00 am – 10:00 pm
Monday 11:00 am – 10:00 pmTuesday 11:00 am – 10:00 pmWednesday 11:00 am – 10:00 pmThursday 11:00 am – 10:00 pmFriday 11:00 am – 11:00 pmSaturday 11:00 am – 11:00 pmSunday 11:00 am – 9:30 pm
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Review Summary
2.7
26 reviews
5 star
7 reviews
4 star
1 review
3 star
2 reviews
2 star
8 reviews
1 star
8 reviews
Chicago-based chain known for overstuffed Italian beef sandwiches & hot dogs in a bare-bones space.- Google
"The beef tasted like it was cooked in cinnamon!"
"It was the worst Italian beef sandwich I ever tasted!"
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Denise Cross
9 months ago
Do yourself a favor and never ever eat at this restaurant. I went this past Tuesday with my husband and got the Italian Beef. My husband ordered a Cheeseburger. The girl who made his cheeseburger was very nice, took her time and made the burger like it was her own, so I pray she finds a better job, but my beef was disgusting and the nacho cheese was old. We made the mistake of sitting next to the kitchen door and every time the employees exited, I was able to see what looked like a meat grinder. Both it, the wall next to it, and the floor were covered in old, crusted remains of meat and it made me sick to my stomach. On top of that, there were brown droppings on the floor which was probably cooked ground beef, but it begs the question, Why was it not picked up? If the workers and management can step over meat on the floor without a care, what else are they overlooking? Do yourself a favor and never eat at this restaurant.
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saud seifullah
8 months ago
Ever since the place came under new management.....THE ENTIRE RESTAURANT HAS GONE TO HELL!!! Customer Service sucks, you are always placed on hold as soon as you call....no one gets back to you. When you do order, it take 2 hours to deliver a pizza 4 blocks away. They skimp on the ingredients. You are lucky if you get a pizza with cheese all the way to the edge of your crust!!! If you dine in, the tables are never clean. The people in the drive thru can never get your order right. The quality of food has fallen to an all time low. You are better off ordering pizza from Lil Ceasers or Domino's. Never again!!!!!!!!!!!!!!
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Pamela Kirian
a year ago
This place has very poor customer service. The staff is rude as if they did not want to be there. The staff was very rude answering the phone when there was a problem with our order. The entire staff probably needs to be replaced. The customer's are totally disrespected. I see from previous review that customer service has been an issue for some time. I normally do not write reviews, now, since I had the worst horror story last night at Al's Beef and Nancy's Pizzeria in Chicago Heights I must inform others to stay away, this location does not value their customers. The horror began when I placed an order on line and paid via the internet yesterday, 05/27/14 at about 8:00 PM for delivery. The food was never delivered! It was raining so I gave them more time, nevertheless, at about 9:30 PM, I began calling to inquire about my order. The person who answered the phone place me on hold for 15min then hung up. I called again, mind you it was now 9:45PM and they close at 10:00 PM. The next time the person who answered the phone, I asked to speak to the manager. They put me on hold again, and hung up. By this time I was really upset and got in my car and drove to Al's Beef. I had my son calling while I drove in the rain, when he called they stated they were closed!!! My son stated, "what about our paid order?" the person was rude and again placed him on hold. By this time we were in front of Al's with all the doors locked, we knocked on the door, the employees were walking around and smiling at us as to say, go away. By this time a person answered the phone and stated that they were closed, we told them we were in front of the store and could see them. They were laughing which I then drove to the drive through. Finally, I spoke to management. He tried to assist, and appoligized for his staff, but what I felt was acceptance of staff behavior. I do not think this place will do a lot of business until they change the way customers are serviced. This is why, I must give this site a very poor rating and never go there again.
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Troy Hepner
7 months ago
It was the most over prices half assed burger I've ever are do yourself a favor head to any where else
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Ashley Allen
6 months ago
I SHOULDVE KNOWN THAT ONE TIME WHEN I CALLED TO ORDER THEY SAID THEY DID NOT HAVE CHICKEN THAT THIS WOULD BE A BAD SPOT. TODAY I ORDERED FROM THIS ESTABLISHMENT AT NOON AND DID NOT GET MY FOOD TILL 2:05PM!! AFTER WE CALLED TWICE AND THEY KEPT SAYING IT WAS ON THE WAY, MANAGER SAID SHE WOULD GIVE US 30% OFF NO SHE DIDNT SHE ONLY TOOK OFF BARELY 15%!! THIS PLACE SUCKS AND I WOULDNT RECOMMEND IT TO MY WORST ENEMY.
Trucker T
11 months ago
ATTENTION EVERYONE!!!!!!!!!!!! It is safe to go back. Those of you who have been to this location under the old ownership probably have stopped going there already myself included. The employees were horribly rude often cursing at each other as well as at the customers. The owner was very cocky and disrespectful. Very horrible group of people. I am very happy to say that this location has a great new owner who is very personable and hands on and his employees are a great new group. The service now is always friendly and the food is great. Those of you who have stopped going there would never believe this is the same place. I have put this restaurant back in my rotation and is now one of my favorite places to eat.
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Delonda Campbell
a year ago
The Pizza and Fries are very good.....IF you get the delivery in a decent time frame. I only live 3 minutes away yet it's always Over an hour I have to wait. They have gotten my order wrong a few times, but instead of discounting, refunding or offering me something free; they say they will give me a discount on my next order. Which I never remember and one time they didn't give it to many anyway. The customer service is bad. Rude over the phone. They always seem over worked. Owners or management need to train employees how to speak to customers. If Aurelio's delivered to my area I would be ordering from them.
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Kara McCollum
a year ago
The food was utterly disgusting! It was the worst Italian beef sandwich I ever tasted! The beef tasted like it was cooked in cinnamon! Ugh! The serve was nice, but the food was horrible! I haven't eaten there since.