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Carytown Cupcakes
Bakery
Today 9:00 am – 9:00 pm
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3111 W Cary St Richmond, VA 23221
3111 W Cary StUSVARichmond23221
(804) 355-2253carytown-cupcakes.com
BakeryToday 9:00 am – 9:00 pm
Monday 9:00 am – 9:00 pmTuesday 9:00 am – 9:00 pmWednesday 9:00 am – 9:00 pmThursday 9:00 am – 9:00 pmFriday 9:00 am – 9:00 pmSaturday 9:00 am – 9:00 pmSunday 9:00 am – 9:00 pm
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Carytown Cupcakes is a gourmet cupcake shop located in the boutique-shopping district of Carytown, in Richmond, Virginia. We bake our cupcakes from scratch daily using fresh ingredients. Let us help t
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Review Summary
3.2
22 reviews
5 star
7 reviews
4 star
2 reviews
3 star
5 reviews
2 star
4 reviews
1 star
4 reviews
People talk about red velvet, gluten free, hummingbird, cream cheese frosting and half dozen
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Leroy Taylor
reviewed 3 months ago
My wife and stopped by this little quaint shop one night during our bi-weekly date night. I reluctantly went inside with her to browse for cupcakes. As we looked inside the windows of endless delicious looking treats, we decided to split an oreo cupcake. As the cupcake settled upon my taste buds, I must say I begin to be stuck in a state of chocolate euphoria like I never have before. My wife and I both took a fighters position on who would finish the last bites of this delicious treat. I would recommend this place and its cupcakes to anyone, anytime, for any occasion. By far the best cake I have ever tasted, and the customer service accompanied the pastry, which is so rare this day in time. Carytown Cupcakes! Heaven on earth!
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Sade Rose
reviewed 8 months ago
SORRY THIS IS A LONG REVIEW BUT THAT'S HOW LONG THIS HORRIBLE PROCESS TOOK... Short Version: LOVED: Their mudslide cupcakes, the others are just okay (don't waste the money) HATED: Their customer service, their rude staff, the fact that I was never able to speak with a manager, and the fact that I couldn't get a custom order made for my daughter's 1st birthday. Long version... So my mother and I were on Cary street going to World of Mirth and we ended up parking about two blocks down in front of Carytown Cupcakes. After we had finished shopping for my daughter's birthday we decided to stop in and grab something quick. I got their Mudslide and Carrot Cake cupcakes and my mother got their Lemon and Strawberry. The Mudslide was AMAZING the other three were just okay. So I decided that I wanted to order the Mudslide cupcake for my daughters sweets table at her birthday (we're talking 36 cupcakes which at their rates would be about $100 not including taxes and labor). So here my experience with attempting this apparently impossible feat went.... Day 1: I called to place the order and was told that if they did it I would have to buy the whole batch because it was a specialty cupcake and they made different cupcakes depending on the month. I informed the young lady that this was absolutely not a problem and she said one of the cooks would call me back later that afternoon with details; I received no such call. Day 2: NO CALL Day 3: I was about to call them just to check and see if this was going to be possible when my phone rings and its Carytown Cupcakes. I was expecting for this to be a call from one of the cooks but nope it was the same young lady from before telling me that I could only order their in stock cupcakes for the month of August....FORGET THAT! If I wanted one of those I would order one of those but if I am sitting here saying "here's my money take what you need and make what I want" then I don't feel there should have been a problem. So as soon as I got off the phone with her I went to another cupcake shop got exactly what I wanted and spent a fraction of what I would have payed doing so at Carytown Cupcakes. If the manager of Carytown Cupcakes gets a chance to read this I have some words of advice. 1: Hire some better staff, because the ones you have are not helpful what so ever and act like they don't even really want to even be there. 2: If a person calls with a custom order have a manager there for that person to speak with, because if the young lady I spoke with was correct and you wont do a custom order then that's a largely profitable population that you all are missing out on/ ignoring in general.
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Jessica L
reviewed 10 months ago
I feel as though their standards have dropped over the years. Since moving to Richmond I have been in there many times buying cupcakes for friend's birthdays, and have always felt that the staff was rude, but I quite enjoyed the product. Recently however, the quality seems to have gone down. The cakes are often dry and they use very little icing. I have faith that they can once again build up their reputation, but it certainly could use some work.
eddie holepit
reviewed 8 months ago
Do NOT waste your time and come to this place. We just moved to richmond and wanted to explore the area. It was our first and last time here.The staff is rude as hell and the place is ghetto. I bought my wife half dozen of cupcakes because she's got a sweet tooth. While we were picking out flavors in line, the lady helping us (think she was the manager), treated us like we were a nuisance and like we were just bugging the hell out of her. She acted really impatient as if we were taking forever to pick just 6 cupcakes. First off, there aren't many flavors to begin with and we took less than 20 seconds to pick all 6. Secondly, the place is filthy with cupcake crumbs everywhere and it was just a mess. When I was paying at the register, I asked for a bag to put the cupcakes in, and the employee gave me a KROGER'S GROCERY BAG. How do you charge $2.75 per cupcake and hand out Kroger's grocery bags? This business must not be doing well for them to take grocery bags and hand them to cupcake customers. This was bizarre. The best cupcakes my wife and I have eaten are from GEORGETOWN CUPCAKES in D.C. Carytown cupcakes is a joke. Carytown cupcakes were a joke. The mix from a box are more moist compared to theirs. It was DRY. I couldn't pick it up without crumbs falling everywhere. The taste is horrible, the icing for the cupcakes were hard as a rock. They need to find something else to do because cupcakes isn't their forte.
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Jackie Maroney
reviewed a year ago
We took my niece and her friend in there after they begged and went on and on about cupcakes. When we got in they were not even impressed and couldn't settle on a cupcake. They didn't seem to have much to choose from. I chose 6 so we could sit down and try them and my husband nudged me to look at the price- we paid almost $17 for 6 cupcakes. The little girls didn't like the frosting- at all. One at the cake part and the other did not want it at all. I ate the lemon lovers as I adore anything lemon. The frosting was decent but the cake didn't taste like anything. I guess it was vanilla. My husband was sure for the price they would blow his mind but when we got home and he ate the anticipated turtle flavor, he was disappointed. He said the cake was flavorless. We had also gone to Dixie Donuts and grabbed a half dozen adorable donuts for less that half the price of this place. They were far superior to the cupcakes. Not sure how this place even goes on.
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Marina Kh
reviewed 11 months ago
SUB-PAR CUPCAKES, REPULSIVE STAFF The cupcakes are pretty bad, but every once in a while it's OK to grab a less than amazing dessert when you're just hanging in Carytown. Not the end of the world, though the prices are too high for the quality. However, the staff and service at this place are the reason I would never come here again. Is it that hard to hire some friendly students that understand the meaning of hygiene and good manners? Young people working here look like they showed up to work after sleeping on someone's floor and are still hungover. They don't smile, look impatient and ask "what do you want?" instead of "how can I help you?" - I'm not even kidding. This is not the experience people are looking for when they into a cupcake shop.
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