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Cathy Karabetsos
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So, you have decided to outsource your telemarketing to a call center.

Because of the nature of a telemarketing call center, it does not need to be geographically close to serve its clients. Sure, proximity might have its benefits, but a good call center is structured to be able to serve clients locally, nationally and internationally.

There are lots of factors to consider when you are looking at how to find the right call center in the United States.

Finding the right call center in Chicago, New York, or Los Angeles often requires evaluating these four factors:

• Call center technology
• Services
• Training
• Culture

All of these factors play a large role when you are finding the right call center in the United States. The best call centers have built their business with their clients’ needs in mind.

Pay Attention to Call Center Technology

Call center technology is a critical part of being able to handle client needs nationwide. Call centers are built to handle multiple clients at the same time. This requires the ability to efficiently handle a large inbound and outbound call volume. Things like dialing technology, IVR systems, reporting, network infrastructure and compliance should all be taken into consideration as you are choosing the right call center to handle your telemarketing.

Consider the Services

Make sure you understand the various call center services available to you, and that the call center you select will be able to accommodate that need. If you are looking to expand your customer base, you probably need some form or outbound telemarketing. If you are experiencing a high inbound call volume, it is important to know that the right call center has inbound telemarketing capabilities.

It is also important to know if they offer an answering service, email broadcasting, web chat, or whatever services they might offer. It is always good to know a call center’s capability, in case there is a service they offer that you may not have anticipated.

Employee Training

The call center that you choose is going to become an extension of your business. While they are not officially employees, they will be what formulates lasting impressions with your customers. It is important that they have had proper professional training, and are also educated about your brand. They need to be able to answer as many questions about your brand as possible.

Culture is Everything

A company’s culture will dictate what they do and how they behave in certain instances. This is hugely important as call centers need to learn every aspect of their clients’ businesses, and communicate with their customer base.

Make sure that the call center that you choose values their clients’ business. Make sure that they take the time to truly learn their businesses. This means involving the clients in the training, and learning every aspect of what they do.

Taking It All In

Make sure that you do your homework when it comes to finding the right call center in the United States. All of these factors are important when it comes to choosing a company that will be interacting with your customers. Let us know if you are looking for the right call center for you.

Published in Blog

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Catherine Karabetsos, CEO, QCSS

QCSS, inc. Certified By the Women’s Business Enterprise National Council

Chicago, IL—November 8, 2016—QCSS, inc. a business specializing in inbound call center services and outbound telemarketing, is proud to announce national certification as a Women’s Business Enterprise by the Women’s Business Development Center, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

“Empowering women to build thriving, vibrant careers has been a core part of our company’s mission since inception” says Catherine Karabetsos, CEO. “My partner Karin Hall and I founded our company over 25 years ago while raising six children. We realized early on that the corporate landscape wasn’t set up for executive women with, or without, children to succeed. So we decided to pave our own way. Not just for ourselves and our daughters, but for the tenacious, brilliant women we employ. We are thrilled to officially be a part of WBENC so we can continue contributing to giving women not just a voice, but a premier seat at the proverbial table. That is the true reward of our labor”.

WBENC’s national standard of certification implemented by the Women’s Business Development Center is a meticulous process including an in-depth review of the business and site inspection. The certification process is designed to confirm the business is at least 51% owned, operated and controlled by a woman or women.

By including women-owned businesses among their suppliers, corporations and government agencies demonstrate their commitment to fostering diversity and the continued development of their supplier diversity programs.

To learn more about QCSS, inc., please visit

About QCSS:

QCSS, Quality Customer Service & Sales is the company of choice and the industry standard for business-to-business and qualified business-to-consumer telemarketing, telesales, lead response, lead generation, demand generation and inbound call center services. Headquartered in Deer Park, Illinois, near Chicago, with call centers in Midwest United States, QCSS is staffed by the industry's most professional telesales representatives, and directed with over 200 years' combined experience within our management team.

QCSS's call centers are spacious and equipped with state-of-the-art technology, contributing to the effectiveness and efficiency of clients' programs. QCSS’ call centers are also available extended hours, serving all time zones. Year after year, QCSS is cited by clients, acknowledged by peers, and recognized by professional trade journals as a top firm in our industry. Members of SIPA/SIIA and BBB A+ rated.

For more information about QCSS, Inc., please contact Executive Vice President, Christina Karabetsos, at 888.229.7046

About WBENC:

Founded in 1997, WBENC is the nation’s leader in women’s business development and the leading third-party certifier of businesses owned and operated by women, with more than 13,000 certified Women’s Business Enterprises, 14 national Regional Partner Organizations, and over 300 Corporate Members. More than 1,000 corporations representing America’s most prestigious brands as well as many states, cities, and other entities accept WBENC Certification. For more information, visit

QCSS Celebrates 25 Amazing Years!

To all our clients, partners, employees, and contacts, 

Thank you for being in our life and helping QCSS to become a world class organization. Without each of you and in your own unique way making a contribution of support, kindness and goodwill, we would not exist. It is for you that we continue to excel and make a difference in the lives of our communities and the nation as a whole. It is our duty, obligation and promise to make our clients more profitable and we can't thank you enough for believing in and supporting QCSS.

Here is to the next 25 years!

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Elite Call Center Services organization QCSS, Inc.  takes lead on Client Engagement and Success Campaigns

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QCSS co-hosts with Access Intelligence Webinar: Dial for Dollars 

Learn how the pros generate consistent revenue and growth utilizing market-by-phone best practices!

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