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The TEAM Approach, Inc
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Thinking about our work with leaders over the years, I would say the tips in this article are extremely important in enhancing communication skills.  One of the key points Patrick brings up is the tendency to put ourselves into the question we ask.  The art of asking questions is one that can easily be developed if we just take time to work on it.  I highly recommend this article.
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In our work with "The Five Behaviors of a Cohesive Team" based on Pat Lencioni's work, we spend a lot of time on understanding Trust, Vulnerability and Empathy.  This article is a quick look at some of the things we do wrong when negotiating (which is what a lot of leadership and trust-building is about) from the perspective of an FBI negotiator.  Key quote: “He who learns to disagree without being disagreeable has discovered the most valuable secret of negotiation.”  I believe that concept touches a lot of what we do in developing trust.
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We have been studying the research on empathy recently and this article really struck me.  Worth a quick read, but better yet, a longer pause to reflect and then apply.
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I think today, more and more, skilled leadership requires some understanding of how our brains work.  This article seems to reinforce the power of reflection and re-imagiining the future.  It should have benefit in coaching others by helping leaders understand the need to guide those they coach to use past experiences as part of a process of creating a positive future.
 
In our ProStar Coach software, Strong for Performance, there is a Reflection component that nicely seems to use this concept on an individual level.  Reflecting on a behavior, positive or negative, and assessing What Happened, Why did it Happen That Way, What were the Outcomes, What Lesson was Learned and How will I Apply this in Future Action
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Brené Brown in HBR article describes vulnerability and authenticity as lying at the root of human connection. And human connection is often dramatically missing from workplaces.
 
Our work often takes us into the realm of building community at work.  Community implies connection.  As social animals we are wired for connection.  It is great to see articles like this one addressing this issue.
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The more we learn about the brain the more some of our business tools make sense. This video points to the same ideas we use in ProStar Coach - Focus, Action and Reflection. Knowing that the brain is building layers of myelin around neural pathways helps reinforce the wisdom of our approach to learning any new skill or changing behaviors - even those not related to sports or music. Want to increase your delegation skills? Same approach as developing your basketball skills.
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The concept of vulnerability keeps coming up. As we have found in Wiley's Five Behaviors of a Cohesive Team, being open and honest with team members is critical in building trust. I guess people want to know that the folks they work with are human just as they are. We all make mistakes and we all need to hear the truth. But another point in this article that is only recently getting notice is the concept of bias. As a member of the NeuroLeadership Institute I have been following some of the journal articles on breaking bias and believe this is an area we will want to give serious attention. You may find, like I did, it is a fascinating topic.
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