Response from the owner - 7 months ago
Dear Doc Watson,
I am disheartened to hear about a customer with a poor experience in my store. Customer service is always my utmost concern and I take it very seriously. As a new store, my team and I are always looking for opportunities for improvement and we strive to become better every day. I always welcome customer feedback as it is an opportunity for us to learn how to better our service and the store. Please feel free to personally contact me, the owner, at the store with any concerns you may have.