Response from the owner - a month ago
Hi Ashley! Thanks for letting me know about your experience. I am very sorry to hear that your selling experience was not what you had hoped for. It is never our intention to have stained or otherwise compromised product on the floor. On an average day we sort +/- 120 containers of product which amounts to thousands of pieces that we look through daily. We strive to provide the best product to our customers but yes, we are human and we do make mistakes while sorting. If you have questions or would like to ask a manager to look through your items, we would be more than happy to do so for you. We very much appreciate that you took the time out of your busy day to bring product in to sell. I know with little ones your time is precious. Again, I am sorry for your experience and we hope you will give us a second chance.