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Utilita Energy
Energy Supplier
Today 8AM–10PM
108 followers|1,701,606 views
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Utilita Energy

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Utilita Energy

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Is your energy supplier looking after you?
With our modern pre-pay energy service, you can access £10 Emergency Credit and Friendly Credit hours that run over bank holidays, not just weekends - For the times when you have more important things to do than sort out energy bills.
Get a quote & switch here: http://bit.ly/1pH9HoH or text SWITCH to 60070, and a member of our friendly Welcome Team will call you back.
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Utilita Energy

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#UtilitaApp  - coming soon!
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We're delighted to announce that our new app is available for download in Apple and Android app stores!

This is our first phase top-up app with updates and additional features to follow - if you've had time to download and get familiar with the new app, we'd love to here what you think here: https://www.research.net/r/utilita-app

#UtilitaApp   #PrePayTheSmartWay   #SmartMeter  
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Contact Information
Map of the business location
Hutwood Court Bournemouth Rd Chandler's Ford, Eastleigh SO53 3QB, UK
Bournemouth RoadGBEastleighSO53 3QB
+44 345 207 2000utilita.co.uk
Energy Supplier, EnergyToday 8AM–10PM
Saturday 8AM–10PMSunday 8AM–10PMMonday 8AM–10PMTuesday 8AM–10PMWednesday 8AM–10PMThursday 8AM–10PMFriday 8AM–10PM
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Review Summary
2.5
75 reviews
5 star
26 reviews
4 star
3 reviews
3 star
No reviews
2 star
2 reviews
1 star
44 reviews
"Best energy provider up to date service and knows what people want"
"Been a customer for over a year now, never had a problem."
"With this information I started a complaint about the pushy lying salesman."
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steph marshall's profile photo
steph marshall
a week ago
I have been with utilita around 6 months, up until now I thought they were amazing, friendly credit is so handy and I had, had no issues. Last night I returned home from work after picking my son up from childminder at 9:30pm. I put my son to bed and went to turn on my heating. I had lost supply, so I credit the meter, doesn't go onto meter despite my app saying it has and email conformation. So I go online to look for a number, it's 10:30pm now and I see you have no contact number after 10pm. I try all the videos on you 'DIY page' none worked. I tried in vain to get through to someone but nothing. So we spent the coldest night of the year with no heating, freezing and to top it off the lady I adventually spoke to this morning offered no form of compensation and all she could say is "sometimes it just doesn't work". I can not believe you do not have a a single person I can speak to between the hours of 10pm and 8am. This is simply not exceptable. Through a severe lack of customer service you left two vonrable people (my child with asthma and me with a heart condition) without heating. Which by the way can be fatal to someone like me, the cold is a very dangerous thing for me, I can go into cardiac arrest if my core temperature drops below a certain temperature so as you can imagine I am seriously considering leaving utilita and would no longer reccomend them to anyone!
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Response from the owner - in the last week
Sorry to hear this Steph! We'd be happy to help! Would you mind getting in touch with us via private message on our Facebook or Twitter and we can assist you. Rebecca.
Natalie Barlow's profile photo
Natalie Barlow
2 months ago
AVOID THIS COMPANY AT ALL COSTS! 0stars would be a fair rating. First of all the door to door sales man.... pushy, conning, lying... dishonest would be too polite. Turned up at my door the same week I 'HAD' to have a new gas meter installed and insisted that I would also 'HAVE' to have a new electricity meter installed, if not now (april) then in the next couple of months. With this I thought 'better get it over and done with' and let him in, went through application and sat there telling me what to say when someone from the office called me :/ Whilst going through the application I asked about the 'warm home discount' that I was due to receive from N-power. He said "Don't worry, you will get it from us in July, I can make your application for you now." As I was unsure which element of my benefits made me eligible for the whd I just handed him a benefit letter to look at. Anyway, within the first couple of weeks I noticed there was a slight increase in my electricity costs but thought I'd manage it anyway. July came and went with no contact. End of October came around, and now having my heating on 24/7, I contacted utilita (31st) to query about the whd and was told the applications had now closed and I had apparently not applied! With this information I started a complaint about the pushy lying salesman. I was told my complaint would be passed on to the relevant team and someone would contact me by the following Tuesday (8th Nov) .... HA! What a bloody joke! Today (14th) I spent 25mins on hold to be told.... NOTHING! I read their own complaints leaflet to the 'customer service advisor' (another bloody joke!) Which states, 1. We pass the complaint on to the management company of the DTD sales agents, within 48 hours. 2. They will contact you within 5 working days of receipt. 3. They aim to resolve all complaints within 10 working days. 4. If you are not satisfied with their resolution, it is passed back to us for review and we will try to help reach a satisfactory resolution. 5. If we believe a suitable resolution has been offered, a 'deadlock' letter will be issued. Well!! Points 1 2 and 3 have well and truly missed their buses! And since calling them only results in waiting in a queue for 30mins to be given as much help as my 3y/o nephew could give on the same subject, I have resorted to calling the ombudsman and also signing back with N-power. Outcome... Utilita have cost me around £170 more in the last 6months than N-power did. Shame Utilita staff aren't half as smart as their meters :/
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Response from the owner - 2 months ago
Hi Natalie, we are sorry to hear this. Please can you send us your details via Facebook or Twitter private message so we can look into this for you.
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Louise harris
6 months ago
Can't believe all the bad reviews I have received my smart meter as promised and I'm already noticing the savings. I love the fact you can use an app to top up it saves so much time. One very happy customer
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julia kelly
5 months ago
Love being able to top up via phone - normally credited within 2 mins. No daily usage charge unlike the 30p+ I was paying wit EON. Installed my meter within 2 days of me ringing them. No complaints whatsoever
Daisy Lee Whitehead's profile photo
Daisy Lee Whitehead
2 months ago
I did not want to star but it won't let you post otherwise! Same issues's as everyone else here. My son is sat in a freezing flat because I've found out he has been trying to ring them to get the gas on and the housing association said it's the company who is at fault why the gas is not going through. He can't afford to call them and had a contract phone taken away because he couldn't pay the bill. This company is disgusting! Tomorrow i'm making sure he switches companies.
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Response from the owner - 2 months ago
Sorry to hear this, Daisy. Please could you send us your details through our Facebook or Twitter page by private message so we can help and look into this? Rebecca.
Lavish locks hair's profile photo
Lavish locks hair
7 months ago
Joined in Nov 2015 & I've loved it. Checking my balance is easier as now I don't have to climb into a cupboard. I top up using the app which has been a life saver over the winter months & bad weather. My money seems to be lasting longer too which is a bonus
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Ben Peet
5 months ago
Cheapest energy provider I've ever used and to top it off, any time a dude comes to my door and I tell him I'm with Utilita, he just leaves. No arguments, no salesman speak just "sorry to bother you, bye." 10/10, 5 stars. A*.
Zee Purple's profile photo
Zee Purple
7 months ago
I had a representative come to my door today and just had such terrible customer face to face attitude! I felt very intimidated by his attitude and the way he presented himself. Everything he was saying was being nailed to my head, and he even started filling in the paperwork without my permission! He said that he will sign us up but we will have a cooling period where we can get our money back if we do not like it. No! I told him that to have this installed I will have to contact the council as I live in a communal block, and have been told by the council that any metre changes I will have to ask permission for first. But this guy was so adamant that I didn't have to ask the council! I would get evicted if I did. He asked to see my electric and gas metre, and apparently had the key to our electric metres. I will be reporting this to the council tomorrow morning and I will make sure nobody enters the block to promote this. I have heard many a terrible reviews, and just didn't want him in my flat at all. Bad experience altogether never will I consider or recommend.
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Response from the owner - 5 months ago
Hello Zee, we take door complaints very seriously and would like to look into this as a priority, please can you send us your postcode and the date this happened via private message on our Facebook/Twitter page. Rebecca.