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The Cheesecake Factory
Today 11:00 AM – 12:30 AM
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Westfield Annapolis 1872 Annapolis Mall Rd Annapolis, MD 21401
1872 Annapolis Mall RoadUSMarylandAnnapolis21401
$$Restaurant, American Restaurant
American Restaurant
Dessert Restaurant
Takeout Restaurant
Today 11:00 AM – 12:30 AM
Friday 11:00 AM – 12:30 AMSaturday 11:00 AM – 12:30 AMSunday 10:00 AM – 10:00 PMMonday 11:00 AM – 11:00 PMTuesday 11:00 AM – 11:00 PMWednesday 11:00 AM – 11:00 PMThursday 11:00 AM – 11:00 PM
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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Review Summary
36 reviews
5 star
18 reviews
4 star
10 reviews
3 star
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2 star
3 reviews
1 star
3 reviews
American chain restaurant offering sizable portions from a vast menu including signature cheesecake- Google
"I went to the Cheesecake Factory earlier and ordered their Asian Noodles."
"She returned with the water and took our appetizer order."
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Eric Ratliff
3 weeks ago
I have eaten at this location at least 50 times or so since its opening, and yesterday, I was thoroughly disgusted with my meal, my daughter sent her 1st meal back, and then received the most watery Chicken Alfredo serving ever. Our waiter stated that they were very business and attempted to apologize for the meals and the extended time for service, however, he took two cigarette breaks during his service of us. I don;t won't to mention his name, as I do not want him to get fired, however, if I or any member of my family have another encounter like this - I will take more strenuous action. The Annapolis location is probably one of the busiest locations in MD, hence I find it hard to believe that they are not prepared to handle their service loads at or near capacity. In fact, I have been there at least 3x this past summer when the wait was at least 40 mins for a table, and I did not experience what occurred to my daughter and I yesterday. I should have spoken to the manager yesterday, but again, I did not want to get my waiter in trouble or worse fired especially in today's economy. However, the level of service and the meals that we received yesterday was not only sub-standard, but a pure and complete waste of $76. I called the restaurant tonight and spoke with the on-duty manager. I informed him of the experience, and he thanked me and ensured me that he would inform the other managers and talk to the staff to ensure that this doesn’t happen again. We'll see...
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Rachel Del Balzo's profile photo
Rachel Del Balzo
a week ago
Chicken di Pana is delicious, Fried Mac and Cheese is the best anywhere. This location is great.
Pamela Tomonea's profile photo
Pamela Tomonea
3 weeks ago
Laura Bradbury's profile photo
Laura Bradbury
8 months ago
Yum! Lots of great dinner choices and of course the awesome cheesecake for dessert :)
Kari Levasseur
a month ago
I order carry out from here at least 3-4 times a week. Adam who does carry out is AWESOME!! He remembered me after the first time of me calling and he remembered by order which was very picky i must say........... I was very impressed with him and his impeccable customer service skills..........and by the way my salad is always very good!!
Gerald Brown
6 months ago
We had the Fried Mac & Cheese, Bang Bang Shrimp, Salmon w/ Steak Diane and some pasta dishes. Pretty good food. Excellent waitress named Alysha at this location. I've been to many restaurants over the last 30 years. She's one of the best I've ever encountered.
Krista Jacobs's profile photo
Krista Jacobs
a year ago
Food was not good. Ordered a BBQ salad. I wanted no onions...instead they brought out a skimpy salad with no tomatoes. Also, hardly any chicken and the salad wasn't crisp. The kids meals were OK and the service was average. $75 for a family of 4 dinner of this caliber?! Needless to we won't be going back.
Amir Ibrahim
2 years ago
My wife and I received a gift card for $50.00 for your restaurant however we intended on spending more. We seated shortly and the hostess Delante H was very nice and professional. Once we were seated we waited for about ten minutes. Finally, the server (Coleen) showed up and introduced herself with arrogance and immaturity. She asked us if we wanted anything to drink and my wife and I responded water. She did not offer any bread. She returned with the water and took our appetizer order. She mentioned bringing us the bread at that time. Brought back the appetizer with no bread and no refills of water I take Medication so I emphasized the importance of refilling the water. Then she took our order for our entre and still failing to refill our water. Now the surrounding tables were waited on hand and foot. We waited for the waitress and had to shout to get her attention. She then got us water. I saw a Manager (Tom) who walked passed us a twice not checking on our service or meals. I then shouted to him and made him aware of the poor service. He listened and stated that he would talk to the server but took no accountability nor did seem like cared. I feel disgusted with the service and the quality of employees you hire. You should be ashamed of the family atmosphere you advertise. This is not the first time this occurred every time we have been invited to go to cheesecake factory or im given these gift cards from my work I cringe. I have eaten at the Cheesecake Factory in many other states and they are pretty good. Unfortunately I live in Maryland and its clear that you don’t regulate your chains. You also might want train your managers on treating all customers with dignity and respect and not just catering to Caucasian customers. He did not even return to check or apologize.
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