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Brian Fullford
62 followers -
IAMBWF
IAMBWF

62 followers
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Feeding Northeast Florida
Feeding Northeast Florida
feedingnefl.networkforgood.com
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Please help me reach my goal. #NoKidHungry  
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Check out this video on YouTube:
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My car buying experience at +Subaru of Gainesville

My review is based on working with Steven Matthews (sales person) and Rachel Collins (finance director).

First let me say that both Steven and Rachel were so kind in their dealings with me. I can be quite talkative, either in telling stories or asking questions. They laughed at my jokes, answered my questions and were generally as cordial as a trail angel. For the sake of you, the reader, I will make this short and sweet. I had been looking for a 2014 Outback w/leather seats in the Jacksonville area for over a month. I knew getting the car at a price that I would be comfortable with was near impossible, but I wanted the 2014 stylings. By chance I began investigating every Subaru dealership from Miami to Charlotte and was fortunate to find a 2013 at Subaru of Gainesville. Steven and I initially chatted online, which eventually moved to text messaging. I made the car buyer mistake of offering up a desired monthly payment, but this did not impact my dealings with Steven. Explaining to him the monthly payment was contingent upon vehicle cost and financing rate, Steven worked to get me into a contract that made us both winners.

When the conversation required it I called Steven, who was as friendly on the phone as he was in text, and as how he would be in person. I was very up front with Steven, letting him know in a polite but general way that I wanted our dealing to be one of character. I'd prefer to do this with a handshake if possible. Everything Steven sent me was without nuance, coercion or deception. When my ride from Jacksonville dropped me off, and subsequently left before the papers were signed, I had no concern that Steven would back off past statements. By the time I got into financing with Rachel the friendly atmosphere was extended, and at no point did Rachel try to convince me to buy something I said no to. She explained what I was signing and why I was signing it. We even got into some fun legal aspects of how the business works.

This was a positive experience from top to bottom. Steven and Rachel represented the Subaru brand with high praise. Their character and personality will bring me back to this dealership.

It's also worth noting their snacks also fit into the Subaru customer base. Clif and Kind Bars. Trail mix. Apples and oranges. And when Steven told me the coffee was the best I might ever drink, he wasn't lying. If you don't live in Gainesville it's worth the drive.
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#NowPlaying "Under Pressure" by David Bowie from Hot Space (Deluxe Remastered Version)
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#NowPlaying "Give A Little Bit" by Supertramp from Even In The Quietest Moments (Remastered)
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