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Owens Locksmith
Pittsburgh's Top Locksmith
Pittsburgh's Top Locksmith
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According to Robert Owens, owner of Owens Locksmith, the movies create the biggest misconceptions about locks and how they work.

“In the movies, a lock is picked in a few seconds. That’s not how it is in real life. It requires special tools and could take half an hour or more,” Owens says. He also blames James Bond “spy stuff” on another misconception. “You cannot squirt wax into a car ignition and make an impression,” he says.

Some people also misunderstand the concept of the term “master key” which Owens jokingly says is not a “magic key.” He says a master key can be made for use at any one specific location, such as at a church, an office, hospital or apartment building. However, there is no such thing as a universal master key that can open every lock.
Locksmiths do have access to valuables, in a variety of venues, when they are doing their jobs.

To that end, all three locksmiths advocate checking out anyone hired to do a locksmith job. How much experience and training do they have? Ask whether the locksmith is bonded. Are they insured? Are they members of a locksmith association?

Positive answers to these questions can be verified. Owens says this kind of background check assures the customer that they can “trust us professionally, since they don’t know us personally.”
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The Better Business Bureau said shady, out-of-state locksmith companies are posing as local businesses hoping to rip you off when you're in a pinch.

The frightening thing about some of the so-called swindlers is that it can be very difficult for you to distinguish between them and a local, reputable company.

Their advertisements have local phone numbers and addresses , but Call 4 Action discovered that doesn't necessarily mean anything.
Searching based on what you find in the phone book could send you walking into a trap. [...]

But the BBB said the locksmith significantly overcharges you, often for unnecessary services, and the final bill can be four times the estimate quoted over the phone.

The practice that infuriates local locksmiths, including Robert Owens, who said he couldn't believe what the bad companies are getting away with.

"The job not being done right in some cases, but not being able, if there is a follow-up service call, they can't even find the person again," said Owens.
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