Response from the owner - a year ago
Thank you for taking the time to write us a review. Compressors are the most expensive repair on a heat pump and usually cost thousands of dollars. Therefore, if the system is older, it often makes more economic sense to purchase a new system instead of spending thousands of dollars repairing an older system. The service you are referring to is a Comfort Club Membership, a maintenance program designed to eliminate big-ticket repairs and includes discounts on parts & services. Thus, discounting the big ticket repair you were currently facing. We try to give our customer's multiple options when confronted with large repair bills. In regards to the $200 valve, this may have only been a temporary fix to a larger overarching problem with the system. Our proposals represented reliable long-term solutions and not temporary fixes. We stand behind the diagnosis of our service technicians and are not responsible for the diagnosis of other companies. We guarantee the work of our technicians.