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Filiberto Selvas
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Online Communities, learn form the best!
The Community Roundtable recently released" The State of Community Management 2014 ", for all of you managing internal or external communities, or considering to create one this is simply gold!  read carefully and leverage the hard earned learning that wond...

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Customer Experience as the beacon in the quest for intimate and comprehensive knowledge of the customer
I have been working in a Support environment for a little over a year, the focus of every minute of my time and the time of those around me has been on: how do we set ourselves so we know this customer intimately... so that we can be in the best position to...

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As Social Media matures we have an increasing need for Software plus Services
Today Sprinklr announced the acquisition of Dachis group , this continues a clear trend we have seen accelerating in the past couple years: As Social Media understanding continues to mature the need for its deep integration across all aspects of an organiza...

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What is the bird thinking?
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