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Kelly Dwyer
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This review is for the Titan maintenance crew only -- the (former Livesay) organization deserves its own rating and a good 25,000 words' worth of complaints. Once again, though, I was present for the maintenance crew doing a fantastic job (this time by Mike) of quickly repairing a series of problems, explaining each step along the way, and being courteous and professional throughout. Each time we have gone through their work order system we have gotten the same treatment, and the five-star rating is not just in terms relative to the past work of the Livesay maintenance crew (which was lacking at best; presuming they would actually deign to pay attention to our calls -- we're still waiting on that screen door from 2009, guys).
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Public - 3 months ago
reviewed 3 months ago
The same thing that happened to Tony and Josh happened to me. Walked in with a prepaid box, prepaid for by a major corporation that I work for (hint: it's your homepage), and they tried to tell me that they couldn't send the box out and that I would need to pay for two different boxes (at 25 bucks a pop, plus god knows what else) in spite of the prepaid slip. Went to the location on Crouch street the next day and was greeted with fantastic help, as they helped me send off the supposedly illegal box that then showed up at the Major Corporation Headquarters the next day. I even went in there just a minute before they closed because I had to work late (and screwed up driving to the location), and the woman working there was super-sweet and had none of the attitude I get from the State Street Fed Ex that I get when I'm just there to give them easy money to scan documents during the middle of the working day. I didn't know Fed Ex hacks were allowed to up-sell on things. Don't trust them, don't go there.
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Public - a year ago
reviewed a year ago
3 reviews
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Ordered XM in my online order, assumed it would be in the package because I already asked for it, didn't understand the woman at the desk when she asked me if I wanted it so I declined -- probably because unedited, F-bomb dropping Papa Roach was playing as the house music inside the Avis store. Crumbs on the seat and in the cup holder, a granola bar wrapper on the floor. Bugs all over the windshield that the car's wipers could not scrape off, so I'll be stopping to give it a hand wash before I hit the road. Back to Hertz.
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Public - a year ago
reviewed a year ago