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Charles Kelly
Worked at Concept Care Solutions
Lives in London
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Marketing and Business Consultant, Trainer, Writer and Blogger
Business Consultancy, Marketing, Online marketing, Social Media, International Recruitment, Writing, Immigration
  • Concept Care Solutions
    Marketing Manager
    Marketing and recruitment specialist. Currently working with Concept Care Solutions/Dolphin Care and London Cactus College in London. The company is recruiting international nurses for jobs in the NHS, care assistants and apprenticeship candidates for jobs in various parts of the UK.
  • Bison Management
    Director, 1999 - 2013
    Helped build start-up business to a multi-million pound business covering immigration consultancy, nurse recruitment and training. Sold company in 2013 to go freelance. Creator of Immigration Matters website and blog.
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Councillor Charles Kelly FCMI
Business and Marketing Consultant
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Two bad experiences with airport runs. Whilst they may appear to be cheaper than other firms, the real price you pay is often different from what the girl on the phone quotes I have just been picked up at T5 LHR this morning. I was quoted £40. The driver rang me as I got off the plane and said he had arrived early. Clearly, it takes at least 40 minutes to get through passport control and wait for luggage, so what he was doing there a few minutes the plane landed I don't know? They always ask for the flight number so one assumes they check the ETA and allow for clearance? The driver didn't bother to come to the arrival hall but instead told me to find him in the car park where he was sitting waiting for me to get my luggage. The car park is huge so I asked him to meet me at the lifts, which took him 10 minutes to find. He eventually turned up in an old estate, which had seen better days, claiming he will be charging me an extra £15.00 for 'waiting time'. He then asked me to pay for the car park charge, which due to him arriving so early cost £10. The £40 quote was now looking like £65.00, so I called the ABA office. The girl who answered listened to my complaint and then said "hold on", whereupon she put me through to a man who just said "yes?" OK,I WILL START AGAIN. He explained that he was "busy" and basically told me to "sort it out with the driver" - a real big help - as he "was not there" with the driver. No s@@@ Sherlock. He was about as useful as an ashtray on a motorbike. I had to sort it out myself and negotiate in the street with the driver who did not speak fluent English. This is not the first time I've had trouble with ABA. Same thing happened at Luton last year, but on that occasion the controller told the driver off and I was charged the correct fare.. On the way to T5 last week I was again quoted £40 but charged £53 because they claimed I asked for a 6 seater (it was the size for a Zafira and the luggage space was smaller than an estate), when I actually said an estate would suffice. Whilst other drivers have been very nice at ABA, I will not risk using them again. It upset me to arrive back in the UK to a third world service. Whilst abroad I used UBER which was great. No hassle, good service and cheap. I will use UBER again.
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Public - 6 months ago
reviewed 6 months ago
1 review