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Vision Critical
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A Leader in Customer Intelligence
A Leader in Customer Intelligence

211 followers
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More than 80% of consumers today are unsatisfied with their health care experience, according to numerous research. 

Health care organizations have a lot of work to do when it comes to delivering the experience patients are looking for.

http://bit.ly/2MMxEX3

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The key to better products is to engage your customers. These examples from GoDaddy, Mixpanel and Intuit show why.  http://bit.ly/2McumAh

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With customer service in the financial services industry rapidly evolving, Bendigo Bank recognized the need to transform its products and digital offerings to keep pace with customer expectations. 

The company decided to create an online community that would act as a sounding board for business decisions.

Today, feedback from this engaged community of customers is helping Bendigo scale CX initiatives across products and services.

Watch our newest customer video to learn more.  http://bit.ly/2MC8g6z

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"To be truly patient-centric, health care organizations need to invest in an ongoing dialogue with their patients—and that needs to start today." http://bit.ly/2M5rTHH

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We are proud to partner with UserZoom, the leading user experience research and usability testing SaaS platform. 

This partnership will elevate UX insights, enabling enterprises to reach a community of highly engaged customers and use the most robust UX research platform on the market.  http://bit.ly/2OiSz4C

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John Musgrove, Head of Research at Southern Cross Austereo, Australia's leading radio and TV distributor, recently sat down with us to talk about his company's journey towards centricity. This is a good read for insight leaders who want their team to make a bigger impact. http://bit.ly/2niwzva

#customerinsight #customerintelligence #marketresearch

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How do you win over millennials? In the health care industry, that is a $3 trillion question.

#healthcare #millennials #GenY

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Two quick and smart ways of connecting insight with revenue. http://bit.ly/2AzJ1Al

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The business case for investing in CX is undeniable. This playbook, a collection of 3 must-read Forrester reports, reveals the strategies and tactics you need as a business leader to improve the end-to-end customer journey.  http://bit.ly/2vmaQpW

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From "mega-communities" to integrations with first-party data sources, research in media is changing. Maru/Matchbox's Bruce Friend sits down with Media Village to discuss the current state of the industry—and where it's heading next.
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