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Crowne Plaza Northwest-Brookhollow


Relax in spacious rooms at Crowne Plaza Northwest Brookhollow Hotel featuring incredible combination of comfort with modern  
amenities like free Wi-Fi, Valet Parking, IAH & HOU as closest airport. Get best rates at our website.
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Now Easy & Faster way to book your sty at our Crowne Plaza Northwest-Brookhollow is through our Mobile apps , just Visit our apps QR code & save our Apps forever.
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12801 Northwest Fwy Houston, TX 77040
12801 Northwest FreewayUSTexasHouston77040
Hotel, Inn
Official site of Crowne Plaza Northwest-Brookhollow - read guest reviews, view photos, and get the Best Price Guarantee.
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3-star hotel
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Review Summary
66 reviews
5 star
24 reviews
4 star
17 reviews
3 star
13 reviews
2 star
4 reviews
1 star
8 reviews
Relaxed pick offering an outdoor pool, a hot tub & a fitness room, plus a restaurant & a lounge bar.- Google
"Very nice meeting room but the A/C leaked water on us several times."
"I then sat in the lobby and watched the shuttle driver arrive to work."
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Shel Winkley's profile photo
Shel Winkley
2 months ago
The room and look of the hotel was great. There were a few issues when it came to services as advertised and the water temperature. There wasn't much hot to the water when taking a shower. On the website, the bar is listed as open until 1am. When arriving at 11, we were told that it was closed but we could uber across the highway to one of the resturants over there.
Doktor Colossus's profile photo
Doktor Colossus
3 months ago
I stayed here in January on a weekend night. First, beware that heavy construction is ongoing along 290 and most of the feeder roads, as well as surrounding roads. There are several detours. So, if you're from out of town take your time planning your approach. This construction will likely continue for many years. This Crowne Plaza is showing its age quite a bit. It's been refreshed here and there, but the age shows. Peeling wallpaper, carpet stains, chips and cracks in the showers definitely take the shine off the crown. This accounts for the lower rates when compared to nearby hotels. I found the staff to be friendly and attentive, which can go a long way in making up for the deteriorating decor. I was offered free breakfast as a Platinum IHG benefit, and it seems to be the standard amenity offered to many guests, judging by the amount of people turning in the chits at breakfast. Breakfast itself was hot and plentiful, but very lackluster, sub-McDonalds quality. There are several other fast-food and sit-down restaurants in the area. In short, if you're looking for an inexpensive, comfortable stay, especially with kids or groups, this CP might fit the bill. But, if you're looking for luxury or quality, you won't get it at this price.
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Roberto Guerra's profile photo
Roberto Guerra
2 weeks ago
Very friendly desk staff. Rooms clean and neat although a bit old . Nice toiletries provided. Reasonably priced room service menu. Location is far from most activities unfortunately.
Joya Sain's profile photo
Joya Sain
2 months ago
This place was a dump. Prostitute outside of hotel when I arrived, dirty floor, pubic hair in my shower upon arrival, it was gross. Staff was friendly but the hotel itself is old, outdated and trashy. It was NOT clean. They must have hired a company to do their online reviews because the photos do not look anything like the actual hotel nor does it EVER deserve anything higher than 2 stars. Yuk!
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Jonathan Moore
2 months ago
I attended an annual banquet here. The food was very good, and the service was also good. The facilities are very nice, and the table placements were lovely. No complaints.
Lea Gabriela's profile photo
Lea Gabriela
3 months ago
Let me start of by saying the staff at this hotel are amazing! Specifically Jennifer at the front desk and the security guard Brian. They really work hard to meet your ever need. The rooms are spacious and clean but need updating badly! The decor is totally dated. The first room we stayed in had a bullet hole in the window! The whole window should've been replaced. The bullet hole looked to come from the freeway or feeder road, which is only common in a big city. I don't blame the hotel for this, I only blame them for not properly fixing it. The area this hotel is in is seedy and I'm sure the gun shot came from someone on 290. This hotel is very secure due to the tight security, so I don't think safety is a problem. The security guard drives around constantly all night. Things like this happen in a big city, but they should've replaced the window! Upon telling the staff we were moved to a room right across the hall. I gave this hotel 4 stars due to the amazing staff, otherwise I would've given it 3 stars. We only paid $60 on Priceline so the hotel was worth it. If I would've paid the full rate I probably would've expected more. The most important things to me about a hotel are that the rooms are clean, the service is good and my car is safe. All of those criteria were met with this hotel. I included picture of the dated rooms and the bullet hole in our window.
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tony heppner's profile photo
tony heppner
4 months ago
Henry was the best person for the job at this motel. He gose above and beyond his job to make life easy when im in Houston tx . He always take care of me no matter what !!!!!!!!!
D P's profile photo
2 months ago
Henry and the entire staff are really terrific. They are all very courteous and go above and beyond in performing their duties. The front desk is attentive and responsive and treat their customers the way they should be treated, as paying guests (unlike the majority of "hotels" in Houston)