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CXRM
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CXRM - Putting the X in CRM
CXRM - Putting the X in CRM

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From whiteboard to dashboard ... new customer workflow in next to no time...   #cx #crm   http://www.cxrm.co.uk/cxrm-news/new-customer-workflow%3F-it%27s-easy-with-cxrm%21/170
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How to maintain customer focus as you grow - #cx http://ow.ly/DsPac  #crm #CUSTEXP
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Any feedback please... we're designing a simple "wheel" to describe how well a company is doing on their journey to #CX maturity against eight levers. 

Against each lever, there are a number of sub-questions to be addressed, but the high level question for each is as described below. 

Be very grateful for any comments on what we've put together so far - do you agree with the aggregation to these levers? is there anything missing? 

Thanks. ^Phil

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Leadership: Do you have commitment from the top to delivering excellence in CX?

Customer Centric Culture: Is your organisation designed around customers?

Customer Lifecycles: Do you manage customers across the whole lifecycle of their engagement with your company?

Customer Journeys: Have you designed service pathways that align with the actual journeys your customers take?

Employee Empowerment: Are your people empowered to deliver excellence in CX?

Insight & Knowledge:Do you capture insight on your customers and share that knowledge?

Measures: Are you measuring the true (and whole) customer experience?

Technology: Does your company’s technology support your efforts to deliver excellence in CX?
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Add your free entry to our directory of #CX service providers #cem #custexp http://ow.ly/zoKdQ

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Most #CRM implementations are internally-focused, rather than customer-oriented' #custexp #cx http://ow.ly/zoKdl

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How CXRM puts the #customer experience at the heart of #CRM #cx #cem #custexp http://ow.ly/zoKdj

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Sign up for our #CX Insight Newsletter http://ow.ly/zoNk7

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How to use customer lifecycles and journeys to drive excellent #cx #custexp http://ow.ly/zoKdh
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