- St Xavier's CollegeEconomics, 1976 - 1979
- St Xavier's Collegiate School1966 - 1975
- Salesforce.comChief Scientist, 2010 - present
- BT GroupChief Scientist, 2006 - 2010
- Dresdner KleinwortGlobal CIO, 1997 - 2006
Chaos theory tells us that small changes are amplified throughout the system until they cause a deviation from the intended destination. As you have many layers of hierarchy within an organisation, you increase the number of people who have to 'touch' a process or the process of change - this increases the number of possible small changes to the original intention which enables rapid and escalating changes.
As these changes get captured and recognised as deviations from the original intention set down by those at the top, people try to recover to the original intention - they sweep the decks and start again, in doing so the easiest place to start from is where from where you started - the regression to mean ( a bastardised concept I grant you).
So the company has gone through a lot of pain, the diffusion of responsibility means no-one learnt a good lesson only bad ones (if we should not do this because it did not work) and returned to what is familiar and works for those in the status quo.
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