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US Post Office
Post Office
Today 10:00 am – 1:00 pm
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305 S Ridge St Breckenridge, CO 80424
305 South Ridge StreetUSColoradoBreckenridge80424
(970) 547-0347usps.com
Post OfficeToday 10:00 am – 1:00 pm
Monday 8:00 am – 5:00 pmTuesday 8:00 am – 5:00 pmWednesday 8:00 am – 5:00 pmThursday 8:00 am – 5:00 pmFriday 8:00 am – 5:00 pmSaturday 10:00 am – 1:00 pmSunday Closed
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Review Summary
1.6
55 reviews
5 star
6 reviews
4 star
2 reviews
3 star
No reviews
2 star
3 reviews
1 star
44 reviews
"The absolute worst place in the world if you need help."
"Its always a struggle to get my packages and mail."
"Worst customer service possible."
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John Filbert's profile photo
John Filbert
2 weeks ago
I am super thrilled with how many negative reviews are on here and nothing has been changed to fix this. Clearly the postal service does not care about anyone or anything in this town. The lines are long and I have only seen maybe two people working the counters at any given time and they move extremely slow. If USPS is not going to deliver anywhere in the city then they should care about what goes on in the post office. I do everything to not have my mail/packages delivered using USPS. In addition they will not help you with your shipping issues. If you are getting something delivered by the post office and you realize that it does not have the correct address and you want to change the delivery, which USPS states on their website that they can fix/reroute, they will not do this. They have told me that it will be sent back. I can't find the words to describe this horrible place.
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Nicole Marine
2 months ago
I don't even want to give this place any stars. I have two last names and twice now, I've had packages returned to sender because my name didn't match the PO box. They told me, "it looked like a middle name." The bald guy I talked with said he would fix my box and and my name and I asked the people to resend my packages. Two days later, I was told that one company had sent my package and once tracked, said it was lost. I called again and spoke with another gentleman who said my name was NOT fixed so I confirmed over and over what the names on the box was. One sender sent me tracking information which I then had to call a third time and spoke to the bald guy again who was constantly sighing and acting like I was ruining his whole day just for asking him to check my tracking number. And guess what? My package was returned to sender AGAIN. I can't wait until my PO box expires so I can leave this horrible post office.
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Ken Jones
a month ago
Another case of wanting to give a negative number for a rating. Have had a PO box here for seven years, in the 'Non Personnel' location on French street. There are bins for packages that don't fit in your mail box, but all the locks (vandalism or frustrated USPS user?) were broken a couple of years ago and they have never been repaired. This causes even more people to end up in line with yellow cards. Parking at the main Post Office is lacking, the line is long and you try to do everything possible to avoid going there, especially during the Christmas/New Years weeks. Service is very slow because clerks are always looking for your package in the back. Also, one reviewer said they recognize you by face if you live here. The usual statement I get after years is "Last Name?". The attitude of some of the clerks is terrible. Package frustration continues with UPS and FedEx using the Post Office for delivery. No box number? Return to sender. By the way there is a cross reference in the back of the phone book indicating both physical address and box number. Must be too much trouble to do that. If I have something to mail out, I go to Frisco. Parking is easier, lines are shorter and if there a more than a couple of people in line, a clerk will ring to the back for more assistance. Good job Frisco PO. In conclusion, this is the worst postal facility I have ever been to. Another group of government employees that have failed miserably.
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Chuck Straughn's profile photo
Chuck Straughn
2 months ago
I have a honest to goodness real deliverable address in Breckenridge and yet they, almost always, mark my packages as undeliverable. I have called Lloyd, the new postmaster, six times since he took over. My packages are either marked as undeliverable or placed in my neighbor's box instead. I just got off the phone with him again and he said their records indicated my address was "vacant" even though I've spoke with Lloyd six times in the past year about my address and my issues. Let's hope this time they get it right. We need a good working post office. I believe it can be fixed but I feel completely powerless to address this other than constantly complaining to them and I don't like how that makes me feel.
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Erika Kolod's profile photo
Erika Kolod
in the last week
Wow, I was shocked how many bad reviews there are. Yes, it's a tiny PO that gets over whelmed in the ski season, but they do everything they can to expedite services. It's one of the only PO in the country that will actually pick up their phone. Call ahead and ask how the lines are, or call and ask if your package has arrived; the Ee's at this PO have always gone above and beyond to help me. In return, I try to be patient and polite during the long lines in the winter. The Breck PO can teach a thing or 2 about efficiency to my city PO's back East. I get my business mail at one, if I'm lucky enough to be able to park, and often drive around to others in the hopes of finding a line less then 30min wait. More often then not I have to do my mailing from our small rural PO near our home, and it stinks for everything other then shipping and mailing.
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Abigail Neyland
2 months ago
I am a life-long local, left to go to school then returned post-graduation. When I lived in other places I realized that our PO in Breck is absolutely PATHETIC. An embarrassing excuse of a PO at best. How the staff there have been employed for this long without causing a community riot is a true mystery. As stated in 98% of the other reviews, they don't care about your post issues, they will not make an effort in any way to get things right, they constantly return packages to the sender- one time I had a honey baked ham sent to me over the holidays and my name was misspelled so they DONATED it to some place and I only found out because I got a thank you letter from the recipient. 3 out of 5 times your packages will. be. returned. I have things sent to a friend in Frisco to make sure it arrives. The sad fact is, the staff at this establishment seem to relish in their reputation.
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Alice Kimbrell
2 months ago
I truly wish I could give the Breckenridge Post Office negative stars. I have had a PO Box there for 6 years. I went to pick up a package last week and was told that there is no record of me in the system. The new postmaster told me that I "must have been receiving free mail for 6 years," and walked away without any further help. Russ called him back and told him that he is certain I have paid for my box every year. The postmaster refused to acknowledge this fact. I was told that unless I could provide receipts for my previous payments I would have to fill out a form for a new PO Box. At this point, I had been in line for about 45 minutes and the line of other customers was out the door (as usual). As calmly as possible, I insisted that I maintain my current box. After another 20 minutes of arguing, I finally gave up and agreed to fill out a new form, pay for a new key, and pay the annual fee, which I had paid less than 6 months prior. In addition to this incident, countless packages of mine have been lost or sent back. If you go to the counter farthest on the right you can see a post-it note from December with my name, phone number, and PO Box. Russ wrote my information on this post-it note because a package of mine went missing in December. A week later I went back in to see if they found it. I was told there was no record of a missing package. When I pointed out the Post-It note Russ laughed and said, "Oh yeah! Well if I'm being honest I haven't even looked yet." This place is an unprofessional and chaotic excuse for a Post Office. Is there anything we can do about the blatant disregard for customer service that we all experience (and are forced to pay for) on a daily basis?
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Lana McLaughlin
a month ago
Josh is absolutely the rudest person!! He is unwilling to help and acts disgusted when people even come to his counter! Anywhere else, he would have been fired by now-and well should be!