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Brad Shumaker
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Have him in circles
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Have him in circles
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Signed on with promises that they would work with me to cancel service if I needed to move. I was in the job market at the time. Little did I know that was a false promise. Tried to buy out my contract because I was moving out of state. While out of state I called and e-mailed the contact Dianne who ignored my request even after I offered to pay the 70 dollar cancelation fee. After audtiting my bank statement 5 months later I realized I was still being billed 45 dollars a month! They never followed through or followed up with me. Why? Because they have no reason to. I'm out of state so performing any kind of customer service wont bring me back. So they are just milking me for my contract. After calling to ensure cancellation after this year I was told they are not responsible for past actions of employees as if they can shirk their responsibilities on employees. Please look into the definition of what "Respondeat Superior" means. Horrible experience.
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Public - 2 years ago
reviewed 2 years ago
1 review
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