Nearly two weeks ago, an estimated 3,000 people assembled at Battery Park with the intention of occupying Wall Street. They were an eclectic group, mostly young, some with beards and tattoos, other dr...
Certain routes are rarely, if ever, on time. Buses will only wait at the station for 3 minutes. So if your first bus is late to the station by more than 3 minutes (which happens often), forget about transfers (and telling the driver you want transfer is therefore useless).
Complaints on their website are useless. You get standard (and self-contradictory) boilerplate responses that essentially place the blame back on the riders.
They are very good at what they do. Problem is diagnosed quickly and correctly, and fixed efficiently. I was presented with two fixes, one much costly than the other. The technician actually recommended the cheaper one, because he said the other is unnecessary. I called them back a few weeks afterwards because something was still not right, and they fixed it without any additional charges. Highly recommended.