A clear strategy and approach are key to a successful ITSM implementation.
Starting an ITSM implementation is exciting, challenging, while at the same time terrifying. There always seems to be a lot of angst, anticipation, fear, perception and misperception associated with an ITSM initiative. It is not a task to be taken lightly, and to be successful, an ITSM implementation requires a clear strategy and approach. To … Continue reading 8 Things to Know Before Starting your ITSM Implementation →
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