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Michael Pott
Lives in Germany
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Michael Pott

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Guest post by Linus Linder, Director Information Technology at FARO Europe GmbH & Co. KG “No IT Service Management” … imagine no more reactive ...
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Michael Pott

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Prioritize service desk tickets based on what the customer really thinks - sentiment analysis and cloud services as a complement to ticket priorization.
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In this webinar FARO, the leading and trusted source for 3D measurement, imaging and realization technology, discusses the challenges they were facing around IT Service Management and why they chose HP Service Anywhere.
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Enterprise Management Associates (EMA) and Hewlett-Packard discuss the future of IT Service Management (ITSM) ion July 23.
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HP Service Anywhere nominated for an ITSM Industry Award

Big News! HP Service Anywhere was just nominated for the Service Innovation of the Year award at the ITSM Industry awards. Learn about the awards here: http://hpsw.co/Me2s7GH
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Michael Pott

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How IT can give end users the experience they are looking for and easily maintain applications?
Enterprise IT is known for having lots of applications. In most cases, a typical IT department does not know exactly how many apps they have. Most ...
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Industries are transformed as products & services become “software-defined”. Organizations win by putting engaging applications in the hands of customers and insightful data in the hands of employees. Hear from customers already embracing these challenges ...
Summer 2015 The Digitization of Everything Trends and Success Stories - 2015 EMEA Edition
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Migrating from multiple tools to a single system in a huge IT environment without disruption and transforming IT service management is a journey. As Dr. Emmett Brown said in Back to the Future II: “Roads? Where we're going, we don't need roads.”
Guest post by Frank Eck, Head of Fault to Restoration (F2R), T-Systems Transforming IT Service Management ( ITSM ) is a journey! And much lik...
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A clear strategy and approach are key to a successful ITSM implementation.
Starting an ITSM implementation is exciting, challenging, while at the same time terrifying.  There always seems to be a lot of angst, anticipation, fear, perception and misperception associated with an ITSM initiative.    It is not a task to be taken lightly, and to be successful, an ITSM implementation requires a clear strategy and approach.  To … Continue reading 8 Things to Know Before Starting your ITSM Implementation →
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Get the latest and greatest on ITSM! Attend the EMEA HP Software Customer Forums 2015
The EMEA HP Software Customer Forums 2015 is your opportunity to meet leaders from different industry verticals and learn how you can get the most out of your ITSM deployments. Find out why you won’t want to miss this event: http://hpsw.co/i9WSa8x
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Want to become an instant hero at the next #HPSWCustomerForum in Berlin, October 6-8? http://bit.ly/1pVVcZa
I still remember the first customer forum I attended … it was 2010, a nice sunny autumn in Milan, Italy. One of the IT Service Management customer case studies presented there was about consolidating multiple service desks and automating ITIL processes. Among the objectives for this initiative was i...
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Have him in circles
8 people
Ronny Schaffer's profile photo
Scott Knox's profile photo
Jacques Conand's profile photo
Roland Wenzke's profile photo
Jürgen Lorry's profile photo
Jacques Conand's profile photo
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