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Verified local business
Better Business Bureau Of Mainland BC
Non-Profit Organization
Today 9AM–4PM
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788 Beatty St #404 Vancouver, BC V6B 2M1 Canada
788 Beatty Street #404CABritish ColumbiaVancouverV6B 2M1
Non-Profit OrganizationToday 9AM–4PM
Monday 9AM–4PMTuesday 9AM–4PMWednesday 9AM–4PMThursday 9AM–4PMFriday 9AM–4PMSaturday ClosedSunday Closed
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45 reviews
5 star
7 reviews
4 star
No reviews
3 star
3 reviews
2 star
1 review
1 star
34 reviews
"Least helpful group of people that I've ever dealt with."
"Try to extort money from you by posting negative comments about your business."
"Receiving proper medical attention and service should not be so difficult."
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Valois Painting's profile photo
Valois Painting
a week ago
Occasionally in the past I've seen the BBB advertise using pay per per click advertising on Google (Adwords). I also use Adwords for my painting business. When this happens the BBB is an Adwords competitor. It gets a bit worse. I believe I have to pay Adwords more to beat the BBB Adwords ads. I want people to come to my website and not go the the BBB site that list dozens of competitors. I paid BBB $545 + gst to be listed as a BBB accredited business for 2014. I'm using my money to beat someone that also uses my money. lol. iows I'm paying to beat someone I'm paying. lol. . Let's say a company stops their BBB membership. The extra money can now be used for more spending on Google Adwords to beat BBB ads. Say a business spents $500 more per year on Adwords instead of being a BBB accredited business. That's at least 170 more clicks/year. Say 16 clicks convert to profitable jobs. Lets say each job was only $1000. What if you get $16000 more per year by not being a BBB member lol. Speculative numbers but not pure fiction. The only way I see to flush out the truth is to run business experiments. Compare business with and without BBB accreditation.
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Ron Eves's profile photo
Ron Eves
a month ago
Do not appreciate the BBB Vancouver using Google Ad Words to advertise our business on days we are closed.We are not a member by choice. They have gone to far with this action. I will be asking them to cease and desist on Monday, as today is Sunday. The time and place for the BBB has come and gone in time. The most unreasonable customers use the BBB as a leverage tool again business both large and small. In the year 2016 other social media is the most important, and I can understand why they have such a terribly low score.
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Response from the owner - a month ago
Thank you for your feedback Ron. As we discussed, BBB works hard to promote businesses in BC. We apologize you received unwanted free advertising through our Google ad campaign. We were glad to resolve this issue on our call.
Casey Miller's profile photo
Casey Miller
11 months ago
Cit-e-Cycles in surrey is the worst. Rude staff, happy to slam other retailers because they can't match prices. Also very poorly made machines. I can only think that the positive reviews here on the site are fake. Not sure how these people are in business. They drink and do drugs in the shop. Worst scooter shop in B.C. Over priced china garbage. Misleading and un educated about the products. Buyer beware. Stay away from Cit -E-Cycles.
Response from the owner - 7 months ago
Hi Casey. If you are not satisfied with the service you received you can file a complaint with BBB at
Tim Schofield's profile photo
Tim Schofield
9 months ago
101 of How to ratchet money out of business owners; Allow unsubstantiated criticism against companies and offer the company a way to have them removed; for a price. Sounds like a racket used by a very famous syndicate in Italy - except they dont have to knock on doors
Martin W's profile photo
Martin W
2 months ago
BBB is a racket and a scam, they are the 1st and original cyber extortionists, BBB is just anther "pay us for advertising or else your reputation goes for a dump extortionist organization" just like all the pay to play review sites like yelp, homestars and angies list, a business they never look at any situation and ask themselves, "has this business really done anything wrong other than the fact that they conducted business? or are they really just dealing with an unreasonable depressive nutball from hell customer"? They pass all complaints through their system like diarrhea robots and the business get this mark on their reputation whether it was justified or not, any customer can make up any crazy allegation and it doesnt matter if it gets resolved or not or if its legitimate or not it still ends up a black mark on the business. They like to collect their fees for membership but they sure don't do any real brain work for it like actually looking at each complaint on both sides objectivly to determine who is right and who is wrong....
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Response from the owner - 2 months ago
Hi Martin. Thanks for the feedback. I can promise you that BBB does its due diligence when vetting each and every complaint that is filed with us. Every business gets complaints, it's expected. How businesses deal with their complaints is paramount to our rating system. There is no pay to play scheme at work with BBB. We have thousands of local businesses in our database with an A+ rating who are not accredited. Each business is treated the same way, with the same algorithm. That algorithm works on numerous aspects of a company to come up with a rating, ie: size, time in business, gross revenue etc. These factors and more determine a companies ability to 'tolerate' complaints. As a neutral third party, it's not up to us to decide who is right or wrong, we just want both parties to come to the table to reach an amicable solution. And remember, we are a reporting agency, not an enforcement agency. We cannot make a business comply with a consumer's demands and vice versa. If you have any more question please feel free to contact us at
Christine Carnahan's profile photo
Christine Carnahan
5 months ago
Dragonlily Gardens took my $10,000 deposit on Feb 3, 2016, promised sod would be installed in 2 weeks. I could not get Kayla to return calls, show up to perform work, or return the deposit. Do not pay in advance, Kayla uses paid customer money to fund her non-profit charity work. See her facebook page, all activities in the last 3 months are documented. Kayla worked for me a couple of years ago and work was done quickly and as discussed, and I paid her at the end of the job. Do not pay Kayla in advance of work performed, I don't think she is a proper manager of money or her schedule. Kayla is unprofessional , I have given her so many options to resolve this mess, and she has nothing but excuses and delays.
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Response from the owner - 5 months ago
Hi Christine, Sorry to hear you are having some issues with this company. You are within your rights to file a complaint with BBB should you choose to. You can do that online at or in person at our office at 404-788 Beatty Street, Vancouver. Regards, BBB serving Mainland BC
Dale McKitrick's profile photo
Dale McKitrick
11 months ago
Langley Computer Center I brought my Sony laptop in to get fixed. It took more than a month to get it back from them. They charged me $300. After aprox 35 days it would no longer turn on. I took it back. They advised that they purchased the replacement mother board from EBAY, and the warranty for the part was 30 days from the date that it shipped. They said that my warranty has expired. Further they said that they don't have any other source, and it's not their fault. It's hard for me to accept that an "expert" computer repair shop doesn't have a reliable, responsible, source for COMPUTER PARTS. This "limited" warranty was never explained to me before I authorized the work. They told me the motherboard was expensive. They neglected to tell me that if it doesn't work I'm out $300. I paid to have my computer fixed by an "expert" computer repair
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Mike Devlin's profile photo
Mike Devlin
7 months ago
Least helpful group of people that I've ever dealt with. I assume that their job training involves tips on agitating customers and businesses with a side course on offering little to no help or resolution. In this day and age, how is this still a thing?
Response from the owner - 7 months ago
Hi Mike. As you know, BBB is not an enforcement agency. We don't have the power to make a business or a consumer comply to or accept a resolution. If an amicable resolution is not reached through our efforts then we judge it Administratively Resolved, meaning there is not a lot more we can do beyond arbitration. We are a terrific, and free resource offered to the public should they wish to reach a resolution with a business before the idea of litigation gets tossed around. However this review gives no indication to your issue. Please feel free to email me at


On March 4th, Better Business Bureau serving Mainland British Columbia unveiled a new website under the popular URL to make searching for business information and tips even easier.

The new BBB website includes a powerful new search function so users can easily find business information from anywhere on the website.

"We recognized the need to improve our web service experience and we are sure consumers and businesses will be pleased with the results," says Danielle Primrose, BBB of Mainland British Columbia President and CEO. "At our core, BBB will continue to provide consumers with current data on the marketplace, and specifically information on Accredited Businesses who are screened, approved and continually monitored on performance."

Visitors to will see a visual design that captures the many landscapes of British Columbia, plus it features a simple menu system to search for businesses, get quotes on jobs, and find other relevant consumer information.

In addition, BBB is now more tailored to work on smart phones, tablets and other mobile devices, emphasizing attention to technological changes to the way people search.   

The revamped website was developed based on consumer and business feedback and these new innovations pave the way to grow even more loyal customers of the BBB.
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The Jouta Performance Group HR Consulting's profile photo
Loved the video, looks like a really fun team building day!
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