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Better Business Bureau Of Mainland BC
Non-Profit Organization
Today 9AM–4PM
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788 Beatty St #404 Vancouver, BC V6B 2M1 Canada
788 Beatty Street #404CABritish ColumbiaVancouverV6B 2M1
Non-Profit OrganizationToday 9AM–4PM
Wednesday 9AM–4PMThursday 9AM–4PMFriday 9AM–4PMSaturday ClosedSunday ClosedMonday 9AM–4PMTuesday 9AM–4PM
The Better Business Bureau (BBB) of Mainland British Columbia, founded in 1939, is a nonprofit organization focused on advancing marketplace trust. BBB provides dispute resolution services for consumer to business disputes and business rating and reporting.
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42 reviews
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1 star
32 reviews
"Try to extort money from you by posting negative comments about your business."
"Disapponted with the BBB. I have dealt with one roofing company, for 10 years."
"Full of fake reviews against businesses that wont "pay" for an account."
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Christine Carnahan's profile photo
Christine Carnahan
2 months ago
Dragonlily Gardens took my $10,000 deposit on Feb 3, 2016, promised sod would be installed in 2 weeks. I could not get Kayla to return calls, show up to perform work, or return the deposit. Do not pay in advance, Kayla uses paid customer money to fund her non-profit charity work. See her facebook page, all activities in the last 3 months are documented. Kayla worked for me a couple of years ago and work was done quickly and as discussed, and I paid her at the end of the job. Do not pay Kayla in advance of work performed, I don't think she is a proper manager of money or her schedule. Kayla is unprofessional , I have given her so many options to resolve this mess, and she has nothing but excuses and delays.
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Response from the owner - 2 months ago
Hi Christine, Sorry to hear you are having some issues with this company. You are within your rights to file a complaint with BBB should you choose to. You can do that online at or in person at our office at 404-788 Beatty Street, Vancouver. Regards, BBB serving Mainland BC
Mike Devlin's profile photo
Mike Devlin
4 months ago
Least helpful group of people that I've ever dealt with. I assume that their job training involves tips on agitating customers and businesses with a side course on offering little to no help or resolution. In this day and age, how is this still a thing?
Response from the owner - 4 months ago
Hi Mike. As you know, BBB is not an enforcement agency. We don't have the power to make a business or a consumer comply to or accept a resolution. If an amicable resolution is not reached through our efforts then we judge it Administratively Resolved, meaning there is not a lot more we can do beyond arbitration. We are a terrific, and free resource offered to the public should they wish to reach a resolution with a business before the idea of litigation gets tossed around. However this review gives no indication to your issue. Please feel free to email me at
Tim Schofield's profile photo
Tim Schofield
6 months ago
101 of How to ratchet money out of business owners; Allow unsubstantiated criticism against companies and offer the company a way to have them removed; for a price. Sounds like a racket used by a very famous syndicate in Italy - except they dont have to knock on doors
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Gerry Langtry
10 months ago
Though out my otherwise unremarkable life, I for whatever reason relied on the well entrenched myth that one could always rely on the BBB to make it right. It would seem that 'times' and how high they hold the bar has changed. Read the BBB website fine print for a reality check (and watch ABC documentary "BBB - Pay for an 'A') They are very careful not to tell you they have zero enforcement authority as to 'participation', mediation, nor arbitration for non - BBB members, - they being a substantial number of businesses. It also won't take long to discover that notwithstanding indisputable evidence against their codrey of paying dubious business owner cum customers they are transparently loathe to lower the rating of these businesses, even when caught red handed. In my seemingly not infrequent case; Surrey Honda rolls back the odometer, sells you $1978. worth of 'Extended Mechanical Warranty' that doesn't exist, $274.charge for installation of imposed optional eqpmt that never happened, provides fraudulent mechanical inspection reports, - the vehicle having no lights, no steering and no front brakes and a prodigious engine leak immediately after purchase, - refusal to make legally compulsory declaration of any of this, and then just to cover their tracks refuses to provide any and all purchase transaction documents. I got all of this for $30,000. My complaint generates tepid enquiry by BBB, (amounting to leaving an unanswered voicemail message to the business owner). BBB then closes the file as "Unresolved". Immediately prior the same Surrey Honda dealer sells a vehicle to a couple, who after paying for it return to pick it up the same afternoon pursuant to pre-delivery prep, - finding it has been resold to someone else for a higher price. Further, despite a lengthy history of really egregious complaints and reviews BBB reduces their rating from an 'A+' to an 'A', then to no rating whatsoever, so not to offend. Only recently to further cloud the water, they assess the company an F then a D-, and only in the last couple of weeks back to an A. Huhh? One it seems does not want to upset a potential paying 'Member'. Arguably discouraging, (except for dodgy businesses). I would contend, the Vancouver Business Bureau is equally disreputable if not worse than most of the really shady characters they purport to investigate.(read, essentially encourage) I would further contend they do a lot more posturing than consumer oversight. A quick read of their equally abysmal ratings indicate they additionally appear to rig their own rating scores despite their only lousy reviews. My mother used to term it "insult to injury". Listen to your mother. What a waste of oxygen.
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Casey Miller's profile photo
Casey Miller
8 months ago
Cit-e-Cycles in surrey is the worst. Rude staff, happy to slam other retailers because they can't match prices. Also very poorly made machines. I can only think that the positive reviews here on the site are fake. Not sure how these people are in business. They drink and do drugs in the shop. Worst scooter shop in B.C. Over priced china garbage. Misleading and un educated about the products. Buyer beware. Stay away from Cit -E-Cycles.
Response from the owner - 4 months ago
Hi Casey. If you are not satisfied with the service you received you can file a complaint with BBB at
Dale McKitrick's profile photo
Dale McKitrick
8 months ago
Langley Computer Center I brought my Sony laptop in to get fixed. It took more than a month to get it back from them. They charged me $300. After aprox 35 days it would no longer turn on. I took it back. They advised that they purchased the replacement mother board from EBAY, and the warranty for the part was 30 days from the date that it shipped. They said that my warranty has expired. Further they said that they don't have any other source, and it's not their fault. It's hard for me to accept that an "expert" computer repair shop doesn't have a reliable, responsible, source for COMPUTER PARTS. This "limited" warranty was never explained to me before I authorized the work. They told me the motherboard was expensive. They neglected to tell me that if it doesn't work I'm out $300. I paid to have my computer fixed by an "expert" computer repair
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Alexander Kingsland's profile photo
Alexander Kingsland
10 months ago
Had an issue with telus. escalated it to BBB. Telus said they'd pay me what they owe me. BBB closed the claim. Telus never paid me. BBB won't do anything.
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Wayne Eaton
10 months ago
Hi Everyone/ TRUCKERS ,Beware of HOUSEWISE CONSTRUCTION LTD/SEGAL DISPOSAL as i worked for the disposal company and was CONED by SAMUEL AU.The customers were very upset with damages to there properties,plus the smell of the trucks as they were leaking garbage fluids.He makes the drivers do most of the repairs and forces you to work to many hours.I was not feeling well halfway through on the 5th work day there,i went home to rest as i had prostate surgery and still not fully well yet.He was informed when i started there that,and had no concerns about it. I worked 46 hrs already by the end of the 4th day.I was dismissed , and he wont pay me.WAYNE EATON.
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On March 4th, Better Business Bureau serving Mainland British Columbia unveiled a new website under the popular URL to make searching for business information and tips even easier.

The new BBB website includes a powerful new search function so users can easily find business information from anywhere on the website.

"We recognized the need to improve our web service experience and we are sure consumers and businesses will be pleased with the results," says Danielle Primrose, BBB of Mainland British Columbia President and CEO. "At our core, BBB will continue to provide consumers with current data on the marketplace, and specifically information on Accredited Businesses who are screened, approved and continually monitored on performance."

Visitors to will see a visual design that captures the many landscapes of British Columbia, plus it features a simple menu system to search for businesses, get quotes on jobs, and find other relevant consumer information.

In addition, BBB is now more tailored to work on smart phones, tablets and other mobile devices, emphasizing attention to technological changes to the way people search.   

The revamped website was developed based on consumer and business feedback and these new innovations pave the way to grow even more loyal customers of the BBB.
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The Jouta Performance Group HR Consulting's profile photo
Loved the video, looks like a really fun team building day!
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