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Sandos Caracol Eco Resort
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We Can't Stop the Feeling ‪#‎SandosCaracol‬ ‪#‎XcalacocoExperience‬ ‪#‎SandosPlayacar‬ ‪#‎AllPlayaExperience‬ ‪#‎SandosCancun‬ ‪#‎RhythmExperience‬ ‪#‎SandosFinisterra‬
‪#‎CantStopTheFeeling‬
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The journey is the reward

#SelectClub #AdultsOnly

En el viaje está la recomensa
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Happy #InternationalBeerDay! How are you celebrating?

Feliz #DiaInternationaldelaCerveza, y tú ¿cómo lo estás celebrando?
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Just strolling through Sandos Caracol when suddenly...

#EcoResort #WildLife

Caminas tranquilo por Sandos Caracol y de repente...
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Water fun for the little ones! #SundayFunday

¡Diversión acuática para los más pequeños! #FelizDomingo
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"Every piece of trash you remove reveals something beautiful".
Join the staff from Sandos Caracol tomorrow at 8:00 am in our Monthly Beach Cleaning event and be part of the change! #Beachcleaning #EcoResort

"Cada pieza de basura que remueves revela algo hermoso"
¡Únete al equipo de Sandos Caracol mañana a las 8:00 am en la playa principal del hotel para nuestro evento mensual de Limpieza de Playas y se parte del cambio! #LimpiezadePlayas #HotelEcologico
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Have them in circles
143 people
kimberly van den elsen's profile photo
Gerardo Joseph's profile photo
Compra Playa's profile photo
Ernestina Salinas's profile photo
Fernando Gomez's profile photo
Victoria Ferloni's profile photo
Trey Simmons's profile photo
Victoria Vázquez's profile photo
Margarita Bonita's profile photo
 
A black cat? A white cat? A brown cat? You will see all of them at #CatLand!

#InternationalCatDay #DiainternationaldelGato

¿Un gato negro? ¿Un gato blanco? ¿Un gato marrón? ¡Los puedes ver a todos en #GatoLandia!
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"I may not be cute, but I have style." - The Iguana "

Puedo no ser lindo, pero tengo estilo." - La Iguana
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Click "Like" if you fancy a cocktail like this one to beat the heat

Presiona "Me Gusta" si se te antoja un cocktail como este para combatir el calor
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This #GirlfriendsDay surprise your specia someone with a unique decoration in your room.

Este #DiadelasNovias, soprende a tu pareja con una decoración especial en tu habitación.
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Our #SportsBar is available with tons of #Games and #Activities for the whole family

Nuestro Sports Bar está disponible con muchos #Juegos y #Actividades para toda la familia
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What would you like to order next? #ThirstyThursday

¿Qué te gustaría ordenar después? #JuevesSediento
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Contact Information
Map of the business location
Carretera Puerto Juarez-Chetumal Km. 295 Solidaridad 77710 Playa del Carmen, QROO, Mexico
Carretera Puerto Juarez-Chetumal Km. 295MXQROOPlaya del Carmen77710
+52 984 873 4444es.sandos.com
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Have them in circles
143 people
kimberly van den elsen's profile photo
Gerardo Joseph's profile photo
Compra Playa's profile photo
Ernestina Salinas's profile photo
Fernando Gomez's profile photo
Victoria Ferloni's profile photo
Trey Simmons's profile photo
Victoria Vázquez's profile photo
Margarita Bonita's profile photo
Make a Reservation
5-star hotel
$206
Book at CheapCaribbean.com
Booking links sponsored. $206 incl taxes & fees
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Review Summary
3.9
412 reviews
5 star
677 reviews
4 star
570 reviews
3 star
261 reviews
2 star
71 reviews
1 star
30 reviews
Upscale rooms & suites in an all-inclusive pick with 8 restaurants, 10 bars & an outdoor water park.- Google
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Franz Gloria's profile photo
Franz Gloria
in the last week
2 words: Absolutely horrid. There is NOTHING and I mean absolutely NOTHING good about this resort. You can't call it an eco resort if everything single organism is DEAD! Environment looks nice, but inside it is all horrid. Don't get fooled by all the bots that 5 star this resort. Absolutely nobody should bring their kids or friends here. If you want to experience hell, this would be the right place to go. Rooms are filthy and bathrooms look like they've been cleaned 10 years ago. First day here and I already can see how horrible this resort is. From the time I entered the room to the sunset closing in on the horizon, I knew 1 week of hell was to come. You cannot go here. You would be better off in the resort of your own home. If you do find yourself here, see if you can catch a flight back to where you came from. Best part is always the part when you leave. Booked a king size, got 2 queen beds. Staff? I feel sorry for them. They are very nice, and absolutely do not deserve to work here. In short, no one should bear the humility of having to experience this hellhole. I urge you to stay at your home and go somewhere else. TL;DR - Rooms suck, eco is dead, resort filthy. Do not come.
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Dolores Aguilar's profile photo
Dolores Aguilar
a month ago
Everybody here is really, really nice. If you come here, make sure you eat at the Laguna restaurant. Food is good, fresh and delicious. We had different options to go to, but kept coming here. Our Waiters name was Marcos. Very polite person, most of all, very attentive to our needs.
Zita Rodriguez's profile photo
Zita Rodriguez
a month ago
Definitely won't be returning to this Sandos resort. I have stayed 3 times at the other Sandos resorts and I have always been very pleased with their service, food, and rooms. Although this resort definitely lacks on customer service and guest hospitality. Food at the buffet was gross, we actually had to leave the resort to have a good dinner, not only that but we all (group of 11) got some kind of stomach bug there. The rooms are definitely out dated and need improving, the pools were so cloudy and full we never even got in them. The Royal Elite section pool with a swim up bar was always full with kids, and bartender was always to busy to serve the adults which to me is ridiculous I couldn't even get a drink at the bar. The club was a joke a bunch of 18 yr old kids getting wasted and making a fool of themselves. Water slides were ok besides the fact you get skin burn on them if you don't ride them properly which the lifeguards fail to inform you. The cenote was "ok" to many people in there at once, always a long line to get in. On the positive side the beach was ok and the ocean was nice and calm with warm water. Some areas were rocky. Unfortunately we will not be staying at this resort again. I highly recommend Sandos Cancun and Sandos Playacar. Thank you Doris in the Royal Elite Concierge for trying your best to accommodate our needs and providing us with great customer service.
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Alex Slusser's profile photo
Alex Slusser
2 months ago
This resort is different than most down here. With the "Eco" theme in mind, there are animals and plants everywhere. It was unlike any resort I had been to. I would recommend it for families or anyone who wants something a little different than the usual "all-inclusive" vibe. It was a great experience and fun to see the animals around every corner. The on-site cenote is nice and the ruins are cool. The beach is a little rocky but still beautiful.
Peter Schlegel's profile photo
Peter Schlegel
a week ago
The hotel is kids-friendly but not parents-friendly. In the guest categories for families, WIFI in the room and room service are not included. Room cleaning was always in the afternoon, when kids usually have their nap.(if they show up for cleaning) If you want to communicate with your family at home, better go to Starbucks the internet connection even in designated WIFI areas is very bad. This was truly not like in 2016. Sum up: all inclusive includes not all, communicate like in 2006. :( this was disappointing
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Gina Cuneo's profile photo
Gina Cuneo
a month ago
It is a very gorgeous hotel with many attractions on it like animals you can see. The people who work here are very nice. The only thing is that it is really big so you will walk off that unlimited buffet hahaha.
Teresa Almanza's profile photo
Teresa Almanza
3 weeks ago
My husband and I are newlyweds! We bought our package back in February. We booked a king size room for our honeymoon, I had read reviews but figured I would take a chance since I liked the price. We booked 5 nights, put check in took about 2 hours, they gave us two queen size beds. Indicated they upgraded us to the adult only section. Well ok we didn't really complain, then it rained and well water got in our room. We told maintance and they fixed the issue then.:.. When we bought our package we were told, different activities were included and well that's not TRUE! Every day since we arrived we have had to talk to a manger they have made my honeymoon the worse. To top everything off apprently they have a shirt dress code for men which was NeVER stated when we booked our stay! We were rejected from restaurants and then told to buy a shirt for us to get into the restaurant! This is suppose to be an all inclusive Hotel and well that has not been the case!!! I read reviews, I would just suggest not to spend your money here this hotel sucks. My husband and I are leaving the hotel and taking our money else were. Management here sucks, oh most recent incident we ordered room service since we can't eat in a restaurant and well we have yet to even get our food!!! Don't book with this hotel, just pay the extra money to get great service elsewhere
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C Lane's profile photo
C Lane
a month ago
Much to do at this resort. It is very large but due to its size it never seems overcrowded even though it is booked to capacity. The ceanotes are very beautiful and the water is refreshing. There is bike riding, kayaking in the ocean, different classes and activities to participate in as well as 3 pools and a spa. The food so far, has been very good. Great place for a family reunion.