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Let's celebrate for an amazing holidays!

www.sandos.com

¡Celebremos por unas increíbles vacaciones!
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The weekend is here! Tell us how you will spend this wonderful day...

#Paradise #SandosCaracol

¡Ya llego el fin de semana! Cuéntanos como vas a pasar este maravilloso día...
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We are waiting for you...

#SandosCaracol #SundayFunday

Estámos esperando por ti...
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Show us your support in the world wide campaign #stopkillingrhinos!

¡Muéstranos tu apoyo y solidaridad en la campaña mundial #stopkillingrhinos!
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Kids paradise!

www.sandos.com

¡El paraíso de los pequeños!
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Because a Mother's smile is true paradise...

#HappyMothersday #FelicidadesMamá

Porque la sonrisa de Mamá es el verdadero paraíso...
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Have them in circles
112 people
John Lamkin's profile photo
Ed Steenhoek's profile photo
marcelo giner's profile photo
Omar Diaz's profile photo
Gisela Segovia's profile photo
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Ejecutivo Cinco's profile photo
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Skip the diet... Let's eat!

#SandosCaracol #Paradise

Olviden las dietas... ¡Vámonos a comer!
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Say cheese!

#Nature #SpiderMonkeys

¡Sonríe a la cámara!
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Just what you need...

www.sandos.com

Justo lo que necesitas...
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Its lunch time!

www.sandos.com

¡Es hora de comer!
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Take a break ツ

#SandosCaracol #Nature

Tómate un descanso ツ
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Can you guess where I am?

#SandosCaracol #XcalacocoExperience

¿Pueden adivinar donde estoy?
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Contact Information
Map of the business location
Carretera Puerto Juarez-Chetumal KM 295 77710 Playa Del Carmen, QROO Mexico
Carretera Puerto Juarez-Chetumal KM 295MXQROOPlaya Del Carmen77710
+52 984 873 4444es.sandos.com
Hotel
Enveloped by natural beauty, our Eco Experience resorts offer guests an incredible opportunity to immerse themselves in the region’s unbelievable environment while learning about the local landscapes and wildlife.
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Have them in circles
112 people
John Lamkin's profile photo
Ed Steenhoek's profile photo
marcelo giner's profile photo
Omar Diaz's profile photo
Gisela Segovia's profile photo
Dmitry Docenko's profile photo
Ejecutivo Cinco's profile photo
Adam McGinness's profile photo
Viajes Maiky's profile photo
Make a Reservation
5-star hotel
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Book at Sandos Caracol Eco Resort
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Booking links sponsored. $72 incl taxes & fees
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Review Summary
4.4
116 reviews
5 star
80 reviews
4 star
21 reviews
3 star
3 reviews
2 star
8 reviews
1 star
4 reviews
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insane247's profile photo
insane247
a week ago
The resort was quite cheap. Other resorts had more pools., and several buffets that were open all day. The buffet served mostly pasta, salad, chicken, and hamburger/hotdogs, not mexian food, not tropical food, not seafood. The one restaurant that did serve seafood was pretty skimpy. My soup had one piece of shrimp, one chopped ring of calamari, and 1/3 of a scallop. The linguini had only 2 shrimp in it. The drinks at the bars in the resort was very inconsistent (one would be half liquor and too strong while others would not be blended well) and most of the staff only knew how to make a small amount of drinks. The beach was horrible. The water was very murky. The water had only scummy rocks in it and you'd need shoes to walk in the water without cutting up your feet. There was a ton of seaweed in the water. I only went in the ocean once. The beach was also very small. There was barely anything to do compared to other resorts I've stayed at in Mexico. Definitely would never ever come to this resort again.
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Philip Lewis
5 months ago
Great Place to stay in Mexico. The staff were very nice and the food was good. Would have given 5 stars if the beach was less rocky.
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Isa Mora Michel
3 months ago
Very unique Eco Resort in the Riviera Maya, great for families, one of my favorites. Don't miss the evening shows they are amazing!!!!
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Sheila Grant
a year ago
We had our wedding at Eco Resort and Spa. The wedding planner had everything I wanted and more! The resort was awsome, there were alot of things for everyone to do and if you have kids believe me they will be kept busy! Every night they had excellent entertainment for all ages, the best entertainment I've ever seen at any Resort I've been to!! Play Del Carmen was about 15-20 min away. The only down side was our room, We stayed at the Royal Elite Penthouse an the room was not that big, our friends stayed at the Adult select and their room was bigger. Also if you decide to go PLEASE do not feed the animals as they have signs and also tell you. We see many stupid people feeding them and then give food to their kids to feed them!!!! If you go "Enjoy and have a great time and WEAR sunscreen!!!!! lol
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Jeff Phillips
6 months ago
We had a great time there! not your typical party resort. There's so much to see and do. The food was great, the staff were all friendly and helpful. Do be aware, this resort is in the jungle! There are mosquitos to deal with! The have repellant stations set up, but it a very good idea to bring your own. Also, the beach isn't pure white sand like at the artifically constructed beaches in Cancun. These are fairly rocky. That makes them much more interesting for snorkeling, though! Oh, and because it's an eco minded resort, there is no bottled water in your room's mini fridge. Instead you get a water cooler in your room. It would be a good idea to bring a water bottle with you. Some rooms don't have many power outlets, so if you have a lot of gadgets that need charging, bring a powerbar too!
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Samantha Lee
6 months ago
My family and I got back from Sandos Caracol yesterday. We absolutely loved it! I can't think of one thing that I didn't like. It was amazing. Every single employee was VERY friendly and super nice. We stayed there for a week, and by the time we left, all the employees were like family to us, and the resort was like a home away from home. We met so many new people and had so much fun. The drinks on the beach are super good, and the entertainment comity is amazing! They started a game of volleyball with us, along with some other people on the beach. We played for 2 hours straight, and by the end of the game, we were all best friends. Then, one of the members, Michelle, invited us to do Zumba with her. The Zumba was so much fun! There are also shows every night that are awesome! One of them was Freddy Jackson (Michael Jackson) and it was phenomenal! I felt like I was in an MJ concert! The day we left was the worst day ever. It was so hard! I wanted to stay forever! The employees made sure to tell us that we need to come back next year because they loved our family. It was heartbreaking leaving them. There are so many more things that I could talk about. It is just simply amazing. Five stars is not near enough to rate it. This is by far the best resort and vacation ever!
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John Anwiler
9 months ago
Booked a ocean view with balcony. It was disappointing to say the least. We arrived around 10:30pm and checked into a room with no view of the ocean, however a great view of all the duct work, no balcony, an empty mini bar and a broken TV. I immediately called the front desk and was told that the hotel was full and we wouldn't be able to move until the next day. After asking for the mini bar to be stocked and the TV to be fixed, the desk clerk offered that since we were moving rooms tomorrow could we just live with the issues. I explained that it was unacceptable and after several calls and trips to the service desk our mini bar was stocked and the TV was replaced about 1am. The next morning when I inquired about our new room I was told we would have to check out of our current room at 12 and our new room wouldn't be available until after 4. We had to pack up all of our stuff and leave it with the concierge. Upon receiving our new room key we grabbed our bags and headed up. Much to our dismay, the new room didn't have a balcony either although the view was markedly better. It may seem trivial, but I picked the package I did because my girlfriend talked about having our morning coffee on the balcony. My girlfriend was pretty disappointed and said she would go talk to the front desk. When she questioned the clerk she was handed another room key and told she could see if that room (with a balcony) was more to her liking. She took the key and headed to the new room. Upon opening the door she was greeted by a man with no clothes on standing there staring at her in disbelief. My girlfriend was horrified. She slammed the door shut and returned the key to the front desk in tears and told them what happened. The girl had no response and we never received an apology from anyone at the hotel. At this point we decided we would just be content with the room we had and make the most out of all the other good during our vacation. We even used the in house computer to leave a note for someone in management to contact us so we could let them know about our issues. It has been months and no one has contacted us.
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Rafi Thiele
a year ago
We are so happy. We are Elite members and are have just completed one of our two weeks stay. Our vacation actually started when Tamara in guest services booked our reservation. She corresponded to us and made us feel welcome and booked us in and made reservations as per our requests.. Isobel Finlayson was at the desk when we arrived and we were welcomed with personal service and drinks. This is our third time here. Each time it seems to get better.. Many of the staff remember and recognized us from last year and it was great to get re acquainted. The place is being upgraded and improved one of the things we've noticed is more chairs around the pool and on the beach.. Viki and Jose at the elite club have provided outstanding service to us and are incredible. Our coffer cups have not seen the bottom. All staff are providing a excellent service which goes above and beyond. Just one example was chefs came to provide appetizers at the pool. Sushi et al. So we went to the Japanese restaurant,for more but it was closed The hostess at the buffet Laydi called the kitchen and had us sit. and the chef personally cooked us special sushi. We have traveled to many places but have never received such excellent service. We enjoy watching families having fun together and yesterday watched as a monkey came to Rodizio to grab some fresh fruit from poolside. We have one more week of bliss before we get back to reality
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