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Ken Mueller
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Basic Information
I am having steering wheel problems (Most likely power steering, because its sometimes impossible to turn the wheel), so today I went to the service to get it checked and maybe fixed. They close at 3pm and I arrived at 1.30pm. After waiting for 30 minutes (John Hatcher was actually eating food and not doing anything for awhile, Mike Belzyt was busy helping customers), I walked up to John asking if he was busy and he said no. I told him I had problems with my steering wheel, that it is hard to turn, and my car is already in the service line. His answer was that they close at 3pm and they could not check it and sent me straight out again. Seriously? ONE hour left and sending customers out? At least check whats going on and let me know that its safe to drive! To me, that is just lazy customer service and not caring about their customer.
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Public - 3 years ago
reviewed 3 years ago
1 review