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Crowne Plaza Chicago O'Hare Hotel & Conference Center
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5440 N River Rd Rosemont, IL 60018
5440 N River RdUSILRosemont60018
Lodging, Meeting Room
Meeting Room
Conference Center
Rosemont Hotel Near Chicago O'Hare Airport Welcome to the Crowne Plaza® Chicago O'Hare Hotel and Conference Center. Located adjacent to Rosemont Theatre and Donald E.
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4-star hotel
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Booking links sponsored. $162 incl taxes & fees
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Review Summary
27 reviews
5 star
8 reviews
4 star
7 reviews
3 star
3 reviews
2 star
4 reviews
1 star
5 reviews
People talk about stephens convention, high speed internet access, high speed wireless internet, fire oven and parking rates
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Tammy Campbell's profile photo
Tammy Campbell
reviewed 12 months ago
Horrible experience from the start. My room rate was not correct as I agreed. Front Desk is unfriendly, unhelpful with the rate situation. In the middle of a conversation, agent leans over to answer 2-5 incoming calls. The room view is the top of the building. (I took picture) ..The room smells as if it's been closed up for a long time. -Carpet in hallway looks 25 years old. Very dirty and stained.... So far not a good start to my trip. Never again will I here of refer my company to use the conference center at this unfriendly, unorganized, stinky dirty hotel.-- Do not stay here, waste of money and everything is over priced!!
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Theresa Bae
reviewed a year ago
Cons: Charge for using the business center. No coffee in the lobby - $3 for coffee in the bar. Pricey breakfast at $18. $25 for overnight parking. Smaller sized rooms. Pros: indoor pool. Legit fitness center. Airport shuttle. Walking distance to restaurants. Friendly staff. Clean facilities.
Kris Jernberg's profile photo
Kris Jernberg
reviewed 2 years ago
Called Customer Reservations and service department (what a joke) they had me on hold for 10 minutes, finally I hung up the phone and called the front desk. They would not honor a rate that I have found online. When asked to speak to manager they had placed me on hold for even longer period of time. I am very displeased in customer service and as a 1st time customer to Crown Plaza Hotels, they will never get my service.
Disliked: Rooms, Service, Location, Value
Amber Franks's profile photo
Amber Franks
reviewed 11 months ago
We stayed over the weekend for a conference. The hotel staff were very friendly, helpful, professional, and genuinely interested. They answered any questions we had. Everything was very clean. However, we would have like to have a microwave in our room. We had brought popcorn along and had to go down by the pool area to pop it. The pool and exercise area is fantastic! The location was wonderful to be able to walk to many local entertainments and foods. Great all around!
Jose Hernandez
reviewed 12 months ago
Love the place only bad thing is they charge to use the wifi and the menue on the ground level has a very limited selection and is a little pricey otherwise I enjoyed my stay
Shannon F
reviewed 11 months ago
Stayed for one night on May 2, 2013. Hotel looked nice, the staff was friendly. Housekeeping cleaned my room before I had even checked out, which I thought was inappropriate. CAME HOME WITH BEDBUGS IN MY SUITCASE. I even checked the beds when I got in the room. Hopefully none crawled out of my suitcase while it was sitting opened on my living room floor. I will never ever ever stay at a Crowne Plaza again.


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