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Aspect Software
189 followers -
Contact center solutions which include workforce optimization, back office solutions for the enterprise
Contact center solutions which include workforce optimization, back office solutions for the enterprise

189 followers
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Aspect Software's posts

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We published a national study of 1,000 American consumers to
investigate the attitudes, preferences and
behaviors regarding chatbots, messaging and other customer service topics. 

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Put together some of the best practices for workforce management in 2016.


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Pokémon Go isn’t just fun and games: bringing in $10 million in revenue on a daily basis, see how the application has provided an opportunity for contact center leaders to garner a deeper insight into the minds of users that can in turn be leveraged to improve relationships with their own customer bases http://blogs.aspect.com/what-can-pokemon-go-teach-contact-center-leaders-about-customer-expectations/

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Watch this video to see Jorge Cruz, Director of Innovations at Aspect, explain how Aspect is changing the agent’s world for the better. http://blogs.aspect.com/are-you-thinking-win-win-in-your-contact-center/

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One of the key trends for the coming 12 months will be improving the quality of services in order to increase customer satisfaction. Discover how you can use data proactively to spot potential issues and get in touch with customers directly, before it becomes a problem.

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Aspect's Lisa Michaud explains how to deal with language ambiguity in interactive text responses

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A good reminder for those evaluating software vendors: Software developers can build anything that anyone else can. The questions are: how quickly, and for how much?
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