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GMC Software Technology
184 followers -
Your Customers. Engaged.
Your Customers. Engaged.

184 followers
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GMC Software Technology's posts

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The Problem with #Personas: Good Customer Experience Knows No Age by @LilVPrinterMC http://bit.ly/2oJNypX #CX #DSF17CHI

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@Gartner_inc research for #CIO's: How to improve the #CustExp, incl channel interactions, channel integration & more https://lnkd.in/eU5NRPx 

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What is Customer Journey Mapping?
Create actionable journey maps with GMC Inspire: Understanding your customers and the current state of their experience through customer journey mapping (CJM) is critical to your success. However, a fundamental flaw exists in every CJM tool on the market today: they create maps that aren’t actionable. They don't connect to the assets your customers interact with on a daily basis, and they fail to enable the business to take swift action to improve the CX. GMC Inspire Customer Journey Mapping is the only cloud based journey mapping tool that connects directly to the digital and physical touch points your customers interact with throughout the customer journey, providing visibility into every experience from one intuitive interface. By watching this video, you'll learn how organizations around the world are creating actionable journey maps, with GMC Inspire.

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Bringing #CCM in-house at @HomeServeUK
by @karlawentworth featuring @GMC_net (GMC Software)

on @LinkedIn

http://bit.ly/2nCdxzb 

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"Customer communications is your customer experience" by @digitaldavea on @LinkedIn

#CCM
#CustExp
#CX

http://bit.ly/2oiPKHo 

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Register Now for our GMC Inspire Innovation Day in #Prague on May 17th: presentations, tutorials & live demos

#CCM

https://lnkd.in/eP2QWCh 

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#Xplor #Webinar: Becoming a Communications Service Provider
Apri 19, 1:00 PM EDT

with @Xplor_Int & @LilVPrinterMC

https://www.gmc.net/news-events/xplor-webinar-becoming-communications-service-provider 

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#Webinar on Changing #CustExp / #CX in #China's Banking Industry

12 April, 5pm China Standard Time

#fintech

http://bit.ly/2oOapnr 

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The latest on GMC Software: Moving from CCM to Customer Experience

http://bit.ly/2o3EQSl

by @kasparroos

on @LinkedIn

#CCM
#CustExp
#CX
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